USC Voicemail

USC faculty and staff may request USC voicemail for their campus desk phone.

Features

  • Personal, away, or system greetings
  • Calling party information (if available)
  • Message forwarding
  • Advanced user options

Eligibility

Voicemail is available to all benefits-eligible employees under the Technology Connection Charge (TCC).

Getting Started

To sign up for voicemail services, submit a request via a Communication Service Request (CSR) (USC Login Required).

Introducing Microsoft Exchange Unified Messaging (EUM)

All USC voicemail customers now have the option to receive their voicemail through Microsoft Exchange Unified Messaging (EUM). EUM provides users with the ability to access and manage their voicemail through their desk phones, mobile phones, Outlook inboxes, or the Outlook Web App (OWA). For more information on EUM, see itservices.usc.edu/eum.

Locating Your Voicemail Access Number

You will need to locate your 5-digit voicemail access number to access your voicemail. Your voicemail access number is located in the Welcome to Exchange Unified Messaging document or the Fast Start Instructions document that was sent to you via email after you signed up for voicemail services.

Setting Up Your Mailbox

You will need to complete a brief setup process the first time you access your mailbox.

  1. From your campus telephone, dial your 5-digit voicemail access number.
  2. When prompted for your security code, enter “TROJAN” (876526) or the Personal Identification Number (PIN) provided in the Welcome to Exchange Unified Messaging email.
  3. The system will prompt you to change your security code. You cannot use simple codes such as 123456 or 111111.
  4. You will be prompted to record your name for the mailbox.
  5. After recording your name, you will be prompted to record a greeting for callers.

Locating Your How-To Guide

Based on your voicemail access number, you will need to download your how-to guide. Please click your internal access number to download your how-to guide.

Internal Access Number External Access Number Campus Location Fast Start Instructions
1-1000 213-821-1000 University Park and Health Science Campuses Fast Start Instructions
1-8000 213-821-8000 University Park and Health Science Campuses Fast Start Instructions
0-5600 213-740-5600 University Park and Health Science Campuses Fast Start Instructions
1-9000 213-821-9000 University Park Campus, Health Science Campus, and Off-Campus Locations Fast Start Instructions
4-5400 323-224-5400 Health Science Campus Off Campus Fast Start Instructions
3-5300 213-743-5300 University Park Campus Off Campus Fast Start Instructions

Learn More

To arrange for voicemail training, submit a request via a Communication Service Request (CSR) (USC Login Required).

Support

For additional assistance with voicemail, please contact the ITS Customer Support Center.

Pricing

ITS provides USC on campus schools and departments with basic voice mailbox services as part of the Technology Connection Charge (TCC).