Contact Us

The ITS Service Desk provides support to the USC community for connecting to the USC Network and using supported applications.

For desktop support, individuals should consult the list of local IT contacts.

Note: For media inquiries, please contact the ITS communications office at its-news [at] usc.edu.

Need Help?

Find answers in Knowledge Articles

Submit a Ticket

Submit a ticket for help on the ITS Service Portal ›

Phone Support

213-740-5555

Hours: 24 hours per day, 7 days per week

Email Support

consult@usc.edu

Hours: Monday – Friday, 8:00 a.m. – 6:00 p.m.
Email support is not available on university holidays. To view the academic calendar, see https://academics.usc.edu/calendar.

Report Security Issues or Suspicious Activity

To Report an Information Security Incident

Email security@usc.edu or call the ITS 24×7 support hotline 213-740-5555.

To Report Suspicious Emails

Email phishing@usc.edu

Students working on computers at the USC Computing Center

USC Computing Centers

See location and hours here ›

ITS Customer Feedback

If you would like to provide feedback to the ITS Service Desk, please fill out the ITS Customer Feedback Form.

ITS Support 

  • The ITS Service Desk provides support to the USC community 24 hours a day, 365 days a year. 
  • Call (213) 740-5555 and choose option 2 to receive assistance. 
  • Report an Issue on the ITS Service Portal.
  • Search for information on the ITS Service Portal.
  • Email consult@usc.edu for support from Monday to Friday, 8 am to 6 pm.