Top Self-Help Articles

ITS provides self-service knowledge base articles to help USC faculty, staff, and students resolve some of the most common IT issues they encounter. These articles are located in the ITS Service Portal knowledge base.

To access these articles, visit the ITS Service Portal knowledge base and enter a search term into the Search field at the top of the page. You may also navigate directly to the most-frequently viewed articles via the links below.

Most-Viewed Knowledge Base Articles

NetIDs and Passwords

  1. Find Your USC NetID
  2. Activate Your USC NetID Account
  3. USC NetID Password Expirations
  4. Reset Your USC NetID Password
  5. Change Your USC NetID Password

Duo Authentication

  1. Enroll in Duo Multi-Factor Authentication
  2. Update Your Secondary Email
  3. Add Additional Devices to Duo Multi-Factor Authentication
  4. Reactivate the Duo App Using Self-Service


  1. Resolve a Stale Request Error

If you are unable to find what you are looking for in the ITS Service Portal knowledge base, please contact the ITS Customer Support Center.