Duo multi-factor authentication is required for all USC faculty and staff. Additionally, all student workers, including teaching assistants, must use Duo when logging into Workday. Furthermore, all users (students, faculty, staff, and iVIP affiliates) using AnyConnect VPN must use multi-factor authentication when logging in.

About the ITS Duo Multi-Factor Program

The ITS Duo multi-factor authentication program improves the security of your USC electronic accounts by requiring an additional level of authentication beyond your username and password. The program provides a secondary means of confirming your identity via your mobile device, landline phone, or an authentication token, which you will use every time you sign into any services accessed through the USC NetID sign-in.

The USC NetID sign-in process, easily recognizable by the red authentication screen, provides single-sign-on (or Shibbolized) access to systems such as Workday, Trojan Time,  Brightspace, the MyUSC portal, and more. Once you enroll in the multi-factor authentication program, you will be asked to use the Duo application to verify your identity separately for each service you sign into.

This additional measure provides valuable protection to your account and personal information. Even if your password is compromised, no one can access your account without your secondary authentication.

This program applies only to those services accessed via the USC NetID sign-in process. The program does not include accounts and services accessed through the Active Directory authentication process, such as the USC secure wireless network and eduroam.

For assistance with Duo multi-factor authentication, please contact the ITS Customer Support Center at 213-740-5555 or consult@usc.edu.