Year: 2024

What to know Starting Friday, October 25, enhanced user verification measures will be implemented for certain types of elevated ITS Customer Support Center requests to protect your personal data and ensure that you are the person requesting these sensitive data changes. Please be aware that these new processes may include joining a Zoom call via a…Continue Reading Identity Verification Updates Start Oct 25 

Duo will be sending an email whenever device changes are made to your Duo account. Please be on the lookout for emails to your USC inbox from Duo Security and respond as prompted if you did not make the device change noted.These emails are an update to Duo Mobile coming this Wednesday, October 23rd at 6:00 PM Pacific. …Continue Reading Duo Device Change Notification Starts Oct 23

We have a range of exciting events, tools, and resources to help you stay safe online. Every Trojan plays a role in securing USC—your awareness helps protect us all! TrojanSecure Events in October Visit TrojanSecure Events to register and learn more. Other TrojanSecure Resources and Tools Check out past event recordings, including Maximizing Home Network Security and Safely and Responsibly…Continue Reading Join us for Cybersecurity Awareness Month!

What to know ​ITS is working with University Communications to update the Single Sign On (SSO) login page to match the new USC homepage design and improve accessibility. This update will happen on September 18 after 6 PM. The page’s functionality will stay the same, but it will have a new look (see the image…Continue Reading USC’s SSO Page is Getting a Facelift​

Sandra Aguilar, Metadata Manager at USC’s Shoah Foundation, is more than just a curator of data. She is a custodian of memories, a preserver of voices, and a vital part of an organization dedicated to educating the world about the horrors of genocide. In a recent conversation, Sandra shared the intricate and meaningful work she…Continue Reading Sandra Aguilar: Unveiling The Shoah Foundation’s Metadata Magic

Zoom is getting even smarter with new AI-powered features:  Plus, we’re rolling out incredible productivity enhancements for faculty and staff:  With these features, you can:  We recommend that users, particularly meeting hosts, exercise caution, judgment, and responsibility when using Zoom AI Companion. Always review, edit, and verify the generated outputs before using them for any purpose. Read…Continue Reading New Zoom Features

Credits USC’s Tuition Assistance Benefit Program for Success May 10 marked a significant milestone for Senior IAM Planning and Engagement Analyst Nikki Mohan as she celebrated her commencement and earned her MBA from the USC Marshall School of Business. Alongside her MBA, Nikki completed Graduate Certificates in Strategy and Management Consulting and Optimization and Supply…Continue Reading ITS’ Nikki Mohan Earns MBA

On March 1, 2024, hundreds of alumni, supporters, parents, and employees took part in the 16th annual USC Women’s Conference on the University Park Campus. ITS sponsored twenty-five women from ITS to attend the event, which was organized by the USC Alumni Association. The theme was “Embracing Your Power,” and kicked off by President Carol…Continue Reading ITS Employees Connect IRL at the USC Women’s Conference

USC’s state-of-the-art Digital Creative Lab (DCL), run by Information Technology Services (ITS) Learning Environments staff, welcomed a wave of students on the first day of classes. The DCL is Located on the lower level of the Leavey Library, and houses a range of cutting-edge facilities, including an e-sport lab, production studio and podcast studios, plotters,…Continue Reading ITS Learning Environments’ Digital Creative Lab Welcomes Wave of Students