Connectivity Issues with Cisco AnyConnect Secure Mobility Client for VPN

The Microsoft 8.1 February patch causes a performance issue when using Cisco AnyConnect Secure Mobility Client application. Users are not able to establish a virtual private network (VPN) after applying the February 2015 patch in Windows 8.1 or Windows Server 2012. The following error appears: Failed to Initialize connection subsystem. The link below is to […]

Notice regarding Expired USC Accounts

Following an audit of USC accounts, ITS disabled a number of expired USC accounts on February 13, 2015. Users who believe their accounts were mistakenly disabled should contact the iVIP administrator responsible for their department. See for a list of administrators.

New Browser Requirements for Microsoft Office 365

After December 1, 2014, you will need to make certain you are using an up-to-date web browser in order to access your Microsoft Office 365 account using the Outlook Web App (OWA). See for information on currently supported browsers.

Google Drive Storage Is Now Unlimited

Google Drive accounts for Faculty and Staff and Google Apps at USC accounts for students now include unlimited storage for all of your files in Google Drive. Microsoft has also announced that it will be rolling out unlimited storage to their OneDrive for Business accounts, which all USC faculty and staff have access to via […]

Phishing Attempts Targeting Direct Deposits

Various universities have reported a recent increase in fraudulent email, which specifically targets the higher education community and aims to steal the direct deposit information of university employees. Read the latest post on the ITS Security blog for more information.

Important Changes to USC Wireless Services

Information Technology Services (ITS) is making some important changes to USC’s wireless services, designed to promote wireless security across the Trojan community.

Introducing a New ITS website

As part of an ongoing project to update the ITS website, we have launched a redesigned and more service-oriented version.

Gmail for all USC Students

On June 30, 2014, USC’s Information Technology Services (ITS) completed the move of all student email accounts from the central email service ( to the Google Apps at USC for Students Gmail service. All students should now access their USC email by logging into and clicking the Gmail link under Google Apps at USC. […]

Introducing eduroam

Information Technology Services has launched eduroam, a service that allows USC faculty, staff, students, and sponsored affiliates to use their USC NetIDs (usernames) and passwords to connect to secure wireless networks at participating universities around the world. Available in more than 60 countries, eduroam is an ideal solution for members of the USC community traveling […]