New Office 365 Login and Known Issue

On Wednesday, March 22, ITS implemented a new login screen for the Office 365 Outlook Web app screen, located at www.usc.edu/office365. At this time, some users are encountering an issue logging into Office 365 through this new page. Click the headline for information on how to correct this issue.

The USC Employee Email Policy Is Now in Effect

The 16-month email retention portion of the USC employee email policy has now gone into effect for all USC employees, emeriti, and affiliates. Due to the large number of accounts in USC’s email tenant, it may take several days for the retention rules to be applied to all accounts.

USC Faculty: Enroll in Duo Two-Factor Authentication

All USC faculty will need to enroll in Duo two-factor authentication (Duo) by Wednesday, February 15, 2017, to continue to access any online system that requires USC NetID credentials, including Blackboard, Workday, the Grading and Roster System, and more.
NOTE: Emeriti and affiliates are not required to enroll in Duo at this time.

For more information about Duo, or to enroll in the service, please visit the Duo Two-Factor Authentication page

Notice: Suspicious IT Support Calls

Some USC employees have reported receiving suspicious phone calls claiming to be from an IT support department. These callers ask for various pieces of technical information, such as printer models and IP addresses, in order to fix alleged hardware problems. Please do not supply any such information to unsolicited callers.

A New, Improved Software.usc.edu

On August 8, ITS launched a new, user-friendly version of software.usc.edu to consolidate information about software available across the university.

USC Directories: Redesigned for Efficiency

In addition to releasing a new and improved version of the myUSC portal, ITS has redesigned the USC directories to be optimized for mobile devices. You can now quickly use your mobile device to find job titles, departments, and contact information for faculty and staff. If you have a USC NetID, you can find contact information […]

A New, Improved MyUSC Portal

ITS has launched a new and improved version of the myUSC portal at my.usc.edu. The myUSC portal allows faculty, staff, and students to access many university online services through their USC NetID account. The new version has been optimized for mobile devices and includes more customization options so users can place the information they need […]

Follow ITS on Twitter

You can now receive information on service outages, the location of the mobile ITS support cart, and services offered by ITS by following us on Twitter at @USCITServices.