On December 7, 2015, ITS will implement ServiceNow as the new customer ticketing system for the majority of its services. This change may impact the way that USC account holders request services from ITS and report issues with IT services. While ServiceNow is already in use for administrative and business services, ITS will begin using […]
Many users have reported receiving the following phish. If you have received the phish, do not click the link or reply to the message. If you have replied, followed the link, or supplied login information, change your USC password as soon as possible by going to the top of this website and clicking the link called change […]
All USC staff members are required to complete cybersecurity awareness training by November 15, 2015.
ITS has recently been informed that there is a bug in the JMP Pro 12.0.1 statistical software that can potentially cause calculation errors in JMP results. The bug has been corrected in version JMP Pro 12.1.
Beginning on July 1, 2015, all current USC faculty, staff, and students may download free copies of Microsoft Office Professional Plus, including Word, Excel, PowerPoint, Outlook, and OneNote.
Google Apps at USC accounts now include YouTube, Hangouts, and Google Photos. With these new services, faculty, students, and staff can set up real-time discussions and class sessions via Hangouts, post videos to YouTube using their USC email address, create free websites on Google Sites, and more. To access Google Apps at USC, visit google.usc.edu.
Information Technology Services has launched a new security measure for all USC faculty and staff to protect access to USC accounts, such as Workday, Trojan Time, Blackboard, the Kuali Financial System, MyUSC portal, and more.
On June 23, 2015, ITS launched a new version of the USC NetID Login screen for single sign-on services such as Workday, Blackboard, the MyUSC portal, and many other websites.
On June 1, 2015, ITS launched a new service management tool, ServiceNow, to replace its IssueTrak ticketing system.
Following an audit of USC accounts, ITS disabled a number of expired USC accounts on February 13, 2015. Users who believe their accounts were mistakenly disabled should contact the iVIP administrator responsible for their department. See http://itservices.usc.edu/iam/ivip/administrators/ for a list of administrators.