USC’s Data Retention Policy requires that Zoom Meetings and Zoom Voice Recordings older than 16 months be deleted. For students, faculty, and staff who have left the university, Zoom accounts and recordings will be permanently deleted 12 months after their departure.
To retain recordings indefinitely, use the option to save your recording(s) to a local device.
Download Zoom Recording to a Local Device
- Log in to Zoom by following the link USC Zoom
- On the left-hand menu, select ‘Recordings & Transcripts’.

- For the video you would like to download, click on ‘…’ on the right side of the screen.

- Select ‘Download’ in the drop-down menu.

- Click ‘Download’ on the pop-up.

- Save downloaded files to your local device.
ITS Support
- The ITS Service Desk provides support to the USC community 24 hours a day, 365 days a year.
- Call (213) 740-5555 and choose option 2 to receive assistance. Please note that some requests may require a government ID for user verification.
- Report an Issue on the ITS Service Portal.
- Search for information on the ITS Service Portal.