How to Safely Store Your Email in Accordance with the USC Employee Email Policy
Per the USC employee email policy, any email you wish to keep longer than 16 months will need to be stored in a top-level personal folder. In Gmail, these folders are known as labels. For information on creating labels and managing your USC-branded Gmail account, see Managing Your Email in Gmail.
How to Reconfigure Your Desktop and Mobile Mail Apps
- If you use a desktop app, such as Outlook, to access your USC email, you will need to reconfigure the app to access your new USC-branded Gmail account. You will find instructions on how to reconfigure your email software to access Gmail on the Accessing Google Apps at USC through an Email Program page.
- You will need to reconfigure any mobile device that currently receives your USC email on in order to continue to receive your email. For information on accessing your USC-branded Gmail account from a mobile device, see Accessing Google Apps at USC on a Mobile Device.
NOTE: Any forwarding rules that you previously set (e.g., to your @school.usc.edu account) will not carry over to your USC-branded Gmail account. You will receive all your new email directly in your Gmail account.
How to Move Your Old Email into Gmail
The messages you previously received in Office 365 will not automatically move into your new Gmail account. You may continue to access your old messages by logging into Office 365 through the Outlook Web App (OWA).
If you wish to move your email to your USC-branded Gmail account, see Moving Messages from Office 365 to Gmail.
How to Forward Your School-Branded Email to USC Gmail Accounts
If you wish to receive your school-branded email (e.g., firstname.lastname@example.org) in your USC-branded Gmail account, you will need to do the following:
- Opt into Gmail at emailchoice.usc.edu.
- Forward your school-branded email address to your @usc.edu email address (e.g., email@example.com).
If you need assistance with forwarding your school-branded email account, contact your school’s IT department.
If you need assistance with your USC-branded Gmail account, please contact the ITS Customer Support Center.