Faculty and staff should consult the list below to identify the local IT contact for their schools or departments. In cases where the school or department maintains its own help desk, please contact the help desk first.
Academic Units
Alfred E. Mann Institute for Biomedical Engineering at USC
AMI-USC
William Hacker
william.hacker@usc.edu
ext. 13086
Architecture, School of
ARCH-IT
Help Desk Phone: ext. 03602
Help Desk Email: arch.itsupport@usc.edu
Arts, Technology and Business, USC Iovine and Young Academy
Derek Williams
Technology Operations Supervisor
Derek.Williams@usc.edu
Biokinesiology & Physical Therapy
Matthew Sandusky
sandusky@pt.usc.edu
Chad Louie
clouie@pt.usc.edu
Ramraj Singh
ramraj.singh@pt.usc.edu
Help Desk Email: support@pt.usc.edu
Bovard College
Please Contact Help Desk
Help Desk Email: support@bovardcollege.usc.edu
Andrew Crile
Director of Information Technology
crile@usc.edu
ext. 11651
Business, Marshall School of
Please Contact Help Desk
Help Desk Phone: ext. 03000
Help Desk Email: helpdesk@marshall.usc.edu
Help Desk Forum: http://service.marshall.usc.edu/
Children’s Data Network
Siddharth Raj
rajs@usc.edu
Rachel Chen
chenrach@usc.edu
Cinematic Arts, School of
Jason Martinez
jmartinez@cinema.usc.edu
ext. 12762
Brian Hinton
bhinton@cinema.usc.edu
ext. 06608
Contact Help Desk (for faculty and staff only)
Help Desk Phone: ext. 06608
Help Desk Email: techsupport@cinema.usc.edu
Communication and Journalism, Annenberg School for
Frank Miuccio
miuccio@usc.edu
ext. 07276
Help Desk Phone: ext. 03901
Help Desk Email: asctech@usc.edu
Dance, Kaufman School of
Dane Martens
danceops@usc.edu
ext. 16173
Dentistry, Ostrow School of
Mike Cassar
Director of Information Technology
MCassar@ostrow.usc.edu
213-821-5275
For Support:
Ostrow Information Technology Department
Help Desk Phone: 213-821-5447
Help Desk Email: Helpdesk@ostrow.usc.edu
DEN Room 4115
Dramatic Arts, School of
Prakash Shirke
shirke@usc.edu
ext. 01288
Education, Rossier School of
Pixie Boyden, MIS Director
ext. 14186
Help Desk Phone: ext. 14188
Help Desk Email: rsoetech@usc.edu
Ellison Institute for Transformative Medicine of USC
Matt Abney, Sr. Director of Special Projects
mabney@eitm.org
626-367-9239
Engineering, Viterbi School of
Michael Goay, IT Director, Viterbi Business Affairs
mgoay@usc.edu
ext. 06230
John Ng, IT Operations Manager, Viterbi Business Affairs
johnng@usc.edu
ext. 06200
Help Desk Email (for faculty and staff only): engrhelp@usc.edu
Help Desk ext. 00517
Help Desk Ticketing System: https://viterbi.usc.edu/servicedesk
Walk-in Support: Denney Research Center (DRB) 205
Fine Arts, Roski School of
Help Desk Email: roskiit@usc.edu
Hayk Avetisyan
havetisy@usc.edu
ext. 11414
Nikhi Murthy
nmurthy@usc.edu
ext. 08804
Gerontology, Davis School of
May Ng
mayng@usc.edu
ext. 01727
Help Desk Phone: ext. 01722
Help Desk Email: schelin@usc.edu
The Graduate School
Laura Yoneda
lyoneda@usc.edu0
ext. 09059
Information Sciences Institute (ISI)
Please contact the ISI Action Help Desk
Help Desk Phone: 310-448-8289
Help Desk Email: action@isi.edu
Institute for Creative Technologies
Ramon Paz
paz@ict.usc.edu
310-301-5004
ICT Helpdesk : helpdesk@ict.usc.edu
310-448-0300
Los Angeles Cancer Surveillance Program
(Department of Preventative Medicine)
Help Desk Email: iteams@usc.edu
George Martinez
georgem@usc.edu
323-442-1815
Gregory R. Wilkerson
wilkerso@usc.edu
323-442-8226
Law, Gould School of
Raymond Flores
rflores@law.usc.edu
ext. 02571
Please Contact Help Desk
Help Desk Phone: ext. 02571
Help Desk Email: help@law.usc.edu
Letters, Arts and Sciences, Dornsife College of
Contact Help Desk
Help Desk Phone: ext. 02775
Help Desk Email: ts@dornsife.usc.edu
Los Angeles County + USC (LAC-USC Medical Center)
Enterprise Help Desk Phone: 323-409-8000
Medicine, Keck School of
(Faculty and staff only)
Christopher Laitinen, Service Desk Manager
laitinen@usc.edu
ext. 58111
Aric Barton, Desktop Services
aricbart@usc.edu
ext. 29595
Help Desk Phone: ext. 24444
Help Desk Email: helpdesk@med.usc.edu
Academic Computing/Classroom Support/Student Support
Help Desk Phone: 323-442-1119
Help Desk Email: cimet@usc.edu
Music, Thornton School of
Libby Kim
libbykim@usc.edu
Please Contact Help Desk
(Faculty and staff only)
Walk-in support: CTV 220
Help Desk Phone: ext. 15907
Help Desk Email: music.it@usc.edu
Pharmacy, School of
Please contact service desk
Service Desk Phone: ext. 20002
Service Desk Email: pharmit@usc.edu
Aditya Garg
agarg@usc.edu
ext. 23378
Public Policy, Price School of
Anthony Burgos
Interim IT Director
RGL 242
burgosa@usc.edu
ext. 00369
Please Contact Help Desk (for faculty and staff only)
Help Desk Phone: ext. 02174
Help Desk Email: sppdmis@usc.edu
Occupational Science and Occupational Therapy, Chan Division of
Help Desk Email: IT@chan.usc.edu
Help Desk Portal: help.osot.usc.edu/portal
Help Desk Phone: 323-442-1539
Social Work, School of
Please contact Help desk
(Faculty and staff only)
Help Desk Phone: ext. 1-5630
Help Desk Email: sswhdesk@usc.edu
Administrative Units
Administrative Operations
Sam Hinojosa II
samh@usc.edu
ext. 07222
Please contact Help Desk
Help Desk Phone: ext. 06500
Help Desk Email: adminitwebhelpdesk@usc.edu
Admission
Alumni Relations
See University Advancement and Alumni Relations
Athletics, Intercollegiate
Johnny Liu
johnnyml@usc.edu
Help Desk Phone: ext. 11084
Help Desk Email: athtech@usc.edu
Audit Services
Auxiliary Services (USC Bookstore, USC Transportation, USC Housing, USC Hospitality, USC Hotel, L.A. Memorial Coliseum)
Frank Juarez
fjjuarez@usc.edu
ext. 11329
Service Desk phone: 213-821-1911
Service Desk Email: auxsupport@usc.edu
Bookstore
Career Center
Jeep Hauser
jhauser@usc.edu
ext. 07636
Child Care Programs
Civic and Community Relations
Compliance
Comptroller, Office of the
Bo Le
admsvcs@usc.edu
ext. 12108
Desktop Support Request: itsusc.service-now.com/its_sp?id=its_sc_cat_item&sys_id=e877c6760f437100d8cbf2a362050e3b
Credit Union
See USC Credit Union
Department of Public Safety (DPS)
Emergency Planning and Fire Safety
Employee Recruitment Services
Engemann Student Health Center (Keck Medicine
Susan Biddlecomb
biddleco@usc.edu
ext. 08312
Help Desk: x00245
Help Desk email: uphcis@usc.edu
Enrollment Services
ITS Customer Support
Help Desk Phone: ext. 06587 or 05555
Help Desk Email: esdit@usc.edu or consult@usc.edu
Environmental Health and Safety
External Relations
Facilities Management Services
Felix Roces
roces@usc.edu
ext. 03356
Reynaldo Boncato
boncato@usc.edu
ext. 07324
Help Desk: 213-821-1833
Financial Aid
Financial and Business Services
Bo Le
admsvcs@usc.edu
ext. 12108
Desktop Support Request: itsusc.service-now.com/its_sp?id=its_sc_cat_item&sys_id=e877c6760f437100d8cbf2a362050e3b
General Counsel
Health Science Libraries
See USC Libraries
Hospitality
Housing Services
Human Resources Division
ISI
See Engineering, Viterbi School of
Keck Hospital of USC
Christopher Laitinen, Service Desk Manager
laitinen@usc.edu
ext. 58111
Aric Barton, Desktop Services
aricbart@usc.edu
ext. 29595
KUSC
Justin Collard
CTO
jcollar@kusc.edu
Cliff Nielsem
IT Specialist
cnielsen@kusc.org
Libraries
See USC Libraries
Office of Senior Vice-President, Administration
Office of the Provost
Ali Sadr
sadr@usc.edu
ext. 11650
Contact Help Desk
Help Desk Phone: ext. 10009
Help Desk Email: helpdesk@provost.usc.edu
Registrar
Risk Management and Insurance
ROTC
Cathy Des Lauriers
cathyd@usc.edu
ext. 11034
Student Affairs
Contact Help Desk
Help Desk Phone: ext. 10009
Help Desk Email: helpdesk@provost.usc.edu
Talent Management
Trojan Services
University Advancement and Alumni Relations
Wayne Agena, IT Director
wagena@usc.edu
ext. 13157
Advancement Helpdesk: ext. 01919
University Relations
Lisa Marie Gallegos
lisa.gallegos@usc.edu
ext. 04484
USCard
Bernie Moreno
uscardop@usc.edu
ext. 02042
USC Care
Christopher Laitinen, Service Desk Manager
laitinen@usc.edu
ext. 58111
Aric Barton, Desktop Services
aricbart@usc.edu
ext. 29595
USC Credit Union
David Schauer-West
ext. 17139
Help Desk Phone: ext. 17200
Help desk email: it@uscreditunion.org
USC Libraries
Linda Truong
lntruong@usc.edu
ext. 09263
Please Contact Help Desk
Help Desk Phone: ext. 06600
USC Norris Cancer Hospital
Christopher Laitinen, Service Desk Manager
laitinen@usc.edu
ext. 58111
Aric Barton, Desktop Services
aricbart@usc.edu
ext. 29595
USC Norris Comprehensive Cancer Center
Christopher Laitinen, Service Desk Manager
laitinen@usc.edu
ext. 58111
Aric Barton, Desktop Services
aricbart@usc.edu
ext. 29595