Faculty and staff should consult the list below to identify the local IT contact for their schools or departments. In cases where the school or department maintains its own help desk, please contact the help desk first.

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Academic Units

Alfred E. Mann Institute for Biomedical Engineering at USC

AMI-USC
William Hacker
william.hacker@usc.edu
Phone: (213) 821-3086

Architecture, School of

ARCH-IT
Help Desk Phone: (213) 740-3602
Help Desk Email: arch.itsupport@usc.edu

Arts, Technology and Business, USC Iovine and Young Academy

Derek Williams
Technology Operations Supervisor
Derek.Williams@usc.edu

Biokinesiology & Physical Therapy

Matthew Sandusky
sandusky@pt.usc.edu

Chad Louie
clouie@pt.usc.edu

Ramraj Singh
ramraj.singh@pt.usc.edu

Help Desk Email: support@pt.usc.edu

Bovard College

Please Contact Help Desk
Help Desk Email: support@bovardcollege.usc.edu

Andrew Crile
Director of Information Technology
crile@usc.edu
Phone: (213) 821-1651

Business, Marshall School of

Please Contact Help Desk
Help Desk Phone: (213) 740-3000
Help Desk Email: helpdesk@marshall.usc.edu
Help Desk Forum: http://service.marshall.usc.edu/

Children’s Data Network

Siddharth Raj
rajs@usc.edu

Rachel Chen
chenrach@usc.edu

Cinematic Arts, School of

Jason Martinez
jmartinez@cinema.usc.edu
Phone: (213) 821-2762

Brian Hinton
bhinton@cinema.usc.edu
Phone: (213) 740-6608

Contact Help Desk (for faculty and staff only)
Help Desk Phone: (213) 740-6608
Help Desk Email: techsupport@cinema.usc.edu

Communication and Journalism, Annenberg School for

Frank Miuccio
miuccio@usc.edu
Phone: (213) 740-7276
Help Desk Phone: (213) 740-3901
Help Desk Email: asctech@usc.edu

Dance, Kaufman School of

Dane Martens
danceops@usc.edu
Phone: (213) 821-6173

Dentistry, Ostrow School of

Mike Cassar
Director of Information Technology
MCassar@ostrow.usc.edu
Phone: (213) 821-5275

For Support:
Ostrow Information Technology Department
Help Desk Phone: (213) 821-5447
Help Desk Email: Helpdesk@ostrow.usc.edu
DEN Room 4115

Dramatic Arts, School of

Prakash Shirke
shirke@usc.edu
Phone: (213) 740-1288

Education, Rossier School of

Pixie Boyden, MIS Director
Phone: (213) 821-4186
Help Desk Phone: (213) 821-4188
Help Desk Email: rsoetech@usc.edu

Ellison Institute for Transformative Medicine of USC

Matt Abney, Sr. Director of Special Projects
mabney@eitm.org
Phone: (626) 367-9239

Engineering, Viterbi School of

Michael Goay, IT Director, Viterbi Business Affairs
mgoay@usc.edu
Phone: (213) 740-6230

John Ng, IT Operations Manager, Viterbi Business Affairs
johnng@usc.edu
Phone: (213) 740-6200

Help Desk Email (for faculty and staff only): engrhelp@usc.edu
Help Desk ext. (213) 740-0517
Help Desk Ticketing System: https://viterbi.usc.edu/servicedesk
Walk-in Support: Denney Research Center (DRB) 205

Fine Arts, Roski School of

Help Desk Email: roskiit@usc.edu

Hayk Avetisyan
havetisy@usc.edu
Phone: (213) 821-1414

Nikhi Murthy
nmurthy@usc.edu
Phone: (213) 740-8804

Gerontology, Davis School of

May Ng
mayng@usc.edu
Phone: (213) 740-1727
Help Desk Phone: (213) 740-1722
Help Desk Email: schelin@usc.edu

The Graduate School

Laura Yoneda
lyoneda@usc.edu0
Phone: (213) 740-9059

Information Sciences Institute (ISI)

Please contact the ISI Action Help Desk
Help Desk Phone: (310) 448-8289
Help Desk Email: action@isi.edu

Institute for Creative Technologies

Ramon Paz
paz@ict.usc.edu
Phone: (310) 301-5004

ICT Helpdesk : helpdesk@ict.usc.edu
Phone: (310) 448-0300

Los Angeles Cancer Surveillance Program
(Department of Preventative Medicine)

Help Desk Email: iteams@usc.edu

George Martinez
georgem@usc.edu
Phone: (323) 442-1815

Gregory R. Wilkerson
wilkerso@usc.edu
Phone: (323) 442-8226

Law, Gould School of

Raymond Flores
rflores@law.usc.edu
Phone: (213) 740-2571
Please Contact Help Desk
Help Desk Phone: (213) 740-2571
Help Desk Email: help@law.usc.edu

Letters, Arts and Sciences, Dornsife College of

Contact Help Desk
Help Desk Phone: (213) 740-2775
Help Desk Email: ts@dornsife.usc.edu

Los Angeles County + USC (LAC-USC Medical Center)

Enterprise Help Desk Phone: (323) 409-8000

Medicine, Keck School of

(Faculty and staff only)
Help Desk Phone: (323) 442-4444
Help Desk Email: servicedesk@med.usc.edu

Academic Computing/Classroom Support/Student Support
Help Desk Phone: (323) 442-1119
Help Desk Email: cimet@usc.edu

Music, Thornton School of

Libby Kim
libbykim@usc.edu

Please Contact Help Desk
(Faculty and staff only)
Walk-in support: CTV 220
Help Desk Phone: (213) 821-5907
Help Desk Email: music.it@usc.edu

Pharmacy, School of

Please contact service desk
Service Desk Phone: (323) 442-0002
Service Desk Email: pharmit@usc.edu

Aditya Garg
agarg@usc.edu
Phone: (323) 442-3378

Public Policy, Price School of

Anthony Burgos
Interim IT Director
RGL 242
burgosa@usc.edu
Phone: (213) 740-0369

Please Contact Help Desk (for faculty and staff only)
Help Desk Phone: (213) 740-2174
Help Desk Email: sppdmis@usc.edu

Occupational Science and Occupational Therapy, Chan Division of

Help Desk Email: IT@chan.usc.edu
Help Desk Portal: help.osot.usc.edu/portal
Help Desk Phone: (323) 442-1539

Social Work, School of

Please contact Help desk
(Faculty and staff only)
Help Desk Phone: (213) 821-5630
Help Desk Email: sswhdesk@usc.edu

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Administrative Units

Administrative Operations

Sam Hinojosa II
samh@usc.edu
Phone: (213) 740-7222
Please contact Help Desk
Help Desk Phone: (213) 740-6500
Help Desk Email: adminitwebhelpdesk@usc.edu

Admission

See Office of the Provost

Alumni Relations

See University Advancement and Alumni Relations

Athletics, Intercollegiate

Johnny Liu
johnnyml@usc.edu
Help Desk Phone: (213) 821-1084
Help Desk Email: athtech@usc.edu

Audit Services

See Office of the Provost

Auxiliary Services (USC Bookstore, USC Transportation, USC Housing, USC Hospitality, USC Hotel, L.A. Memorial Coliseum)

Frank Juarez
fjjuarez@usc.edu
Phone: (213) 821-1329
Service Desk phone: (213) 821-1911
Service Desk Email: auxsupport@usc.edu

Bookstore

See Auxiliary Services

Career Center

Jeep Hauser
jhauser@usc.edu
Phone: (213) 740-7636

Child Care Programs

See Office of the Provost

Civic and Community Relations

See University Relations

Compliance

See Office of the Provost

Comptroller, Office of the

Bo Le
admsvcs@usc.edu
Phone: (213) 821-2108
Desktop Support Request: itsusc.service-now.com/its_sp?id=its_sc_cat_item&sys_id=e877c6760f437100d8cbf2a362050e3b

Credit Union

See USC Credit Union

Department of Public Safety (DPS)

See Administrative Operations

Emergency Planning and Fire Safety

See Administrative Operations

Employee Recruitment Services

See Office of the Provost

Engemann Student Health Center (Keck Medicine

Susan Biddlecomb
biddleco@usc.edu
Phone: (213) 740-8312

Help Desk: (213) 740-0245
Help Desk email: uphcis@usc.edu

Enrollment Services

See Office of the Provost

Environmental Health and Safety

See Administrative Operations

External Relations

See University Relations

Facilities Management Services

Felix Roces
roces@usc.edu
Phone: (213) 740-3356

Reynaldo Boncato
boncato@usc.edu
Phone: (213) 740-7324
Help Desk: (213) 821-1833

Financial Aid

See Office of the Provost

Financial and Business Services

Bo Le
admsvcs@usc.edu
Phone: (213) 821-2108
Desktop Support Request: itsusc.service-now.com/its_sp?id=its_sc_cat_item&sys_id=e877c6760f437100d8cbf2a362050e3b

General Counsel

See Administrative Operations

Health Science Libraries

See USC Libraries

Hospitality

See Auxiliary Services

Housing Services

See Auxiliary Services

Human Resources Division

See Office of the Provost

ISI

See Engineering, Viterbi School of

Keck Hospital of USC

Christopher Laitinen, Service Desk Manager
laitinen@usc.edu
Phone: (323) 865-8111
Aric Barton, Desktop Services
aricbart@usc.edu
Phone: (323) 442-9595

KUSC

Justin Collard
CTO
jcollar@kusc.edu

Cliff Nielsem
IT Specialist
cnielsen@kusc.org

Libraries

See USC Libraries

Office of Senior Vice-President, Administration

See Administrative Operations

Office of the Provost

Ali Sadr
sadr@usc.edu
Phone: (213) 821-1650
Contact Help Desk
Help Desk Phone: (213) 821-0009
Help Desk Email: helpdesk@provost.usc.edu

Registrar

See Office of the Provost

Risk Management and Insurance

See Administrative Operations

ROTC

Cathy Des Lauriers
cathyd@usc.edu
Phone: (213) 821-1034

Student Affairs

Contact Help Desk
Help Desk Phone: (213) 821-0009
Help Desk Email: helpdesk@provost.usc.edu

Talent Management

See Office of the Provost

Trojan Services

See Auxiliary Services

University Advancement and Alumni Relations

Wayne Agena, IT Director
wagena@usc.edu
Phone: (213) 821-3157
Advancement Helpdesk: (213) 740-1919

University Relations

Lisa Marie Gallegos
lisa.gallegos@usc.edu
Phone: (213) 740-4484

USCard

Bernie Moreno
uscardop@usc.edu
Phone: (213) 740-2042

USC Care

Christopher Laitinen, Service Desk Manager
laitinen@usc.edu
Phone: (323) 865-8111
Aric Barton, Desktop Services
aricbart@usc.edu
Phone: (323) 442-9595

USC Credit Union

David Schauer-West
Phone: (213) 821-7139
Help Desk Phone: (213) 821-7200
Help desk email: it@uscreditunion.org

USC Libraries

Linda Truong
lntruong@usc.edu
Phone: (213) 740-9263

Please Contact Help Desk
Help Desk Phone: (213) 740-6600

USC Norris Cancer Hospital

Christopher Laitinen, Service Desk Manager
laitinen@usc.edu
Phone: (323) 865-8111
Aric Barton, Desktop Services
aricbart@usc.edu
Phone: (323) 442-9595

USC Norris Comprehensive Cancer Center

Christopher Laitinen, Service Desk Manager
laitinen@usc.edu
Phone: (323) 865-8111
Aric Barton, Desktop Services
aricbart@usc.edu
Phone: (323) 442-9595

Workers Compensation/Disability

See Office of the Provost