Local IT Support for Schools and Departments

Faculty and staff should consult the list below to identify the local IT contact for their schools or departments. In cases where the school or department maintains its own help desk, please contact the help desk first.

Administrative Units

See Administrative Units

Academic Units

Architecture, School of

Help Desk Phone: (213) 740-3602
Help Desk Email: arch.itsupport@usc.edu

Arts, Technology and Business, USC Iovine and Young Academy

Jose Carillo
Technology Operations Supervisor

Biokinesiology & Physical Therapy

Matthew Sandusky

Chad Louie

Ramraj Singh

Help Desk Email:

Bovard College

Help Desk Email: support@online.usc.edu

Andrew Crile
Sr. Director of Information Technology

Business, Marshall School of

Please Contact Help Desk
Help Desk Phone: (213) 740-3000
Help Desk Email:
Help Desk Forum: http://service.marshall.usc.edu/

Children’s Data Network

Jonathan Hoonhout

Cinematic Arts, School of

Jason Martinez

Phone: (213) 821-2762

Kierstyn Salinas
Phone: (213) 740-6608

Contact Help Desk (for faculty and staff only)
Help Desk Phone: (213) 740-6608
Help Desk Email:

Communication and Journalism, Annenberg School for

Keith Endo
Phone: (213) 821-0635

Charles Bailey Peyton

Help Desk Phone: (213) 740-3901
Help Desk Email:

Dance, Kaufman School of

Dane Martens
Phone: (213) 821-6173

Desktop Support Requests – ITS Desktop Support
See Information Technology Services

Dentistry, Ostrow School of

For Support:
Ostrow Information Technology Department
Help Desk Phone: (213) 821-5447
Help Desk Email: Helpdesk@ostrow.usc.edu
DEN Room 4115

Dramatic Arts, School of

Prakash Shirke

Phone: (213) 740-1288

Education, Rossier School of

Pixie Boyden, MIS Director
Phone: (213) 821-4186
Help Desk Phone: (213) 821-4188
Help Desk Email:

Engineering, Viterbi School of

Michael Goay, IT Director, Viterbi Business Affairs

Phone: (213) 740-6230

John Ng, IT Operations Manager, Viterbi Business Affairs

Phone: (213) 740-6200

Help Desk Email (for faculty and staff only):
Help Desk ext. (213) 740-0517
Help Desk Ticketing System: https://viterbi.usc.edu/servicedesk
Walk-in Support: Denney Research Center (DRB) 205

Fine Arts, Roski School of

Help Desk Email: roskiit@usc.edu

Hayk Avetisyan
Phone: (213) 821-1414
Nikhi Murthy
Phone: (213) 740-8804

Gerontology, Davis School of

May Ng

Phone: (213) 740-1727
Help Desk Phone: (213) 740-1722
Help Desk Email:

The Graduate School

Laura Yoneda
Phone: (213) 740-9059

Information Sciences Institute (ISI)

Please contact the ISI Action Help Desk
Help Desk Email:

Institute for Creative Technologies

Ramon Paz

Phone: (310) 301-5004

ICT Helpdesk :
Phone: (310) 448-0300

Los Angeles Cancer Surveillance Program
(Department of Preventative Medicine)

Help Desk Email:

George Martinez

Phone: (323) 442-1815
Gregory R. Wilkerson

Phone: (323) 442-8226

Law, Gould School of

Raymond Flores

Phone: (213) 740-2571
Please Contact Help Desk
Help Desk Phone: (213) 740-2571
Help Desk Email:

Letters, Arts and Sciences, Dornsife College of

Contact Help Desk
Help Desk Phone: (213) 740-2775
Help Desk Email:

Los Angeles County + USC (LAC-USC Medical Center)

Enterprise Help Desk Phone: (323) 409-8000

Medicine, Keck School of

(Faculty and Staff only)
Cristina Lagman
Interim Manager
Help Desk Phone: (323) 442-4444
Help Desk Email:

Academic Computing/Classroom Support/Student Support
Help Desk Phone: (323) 442-1119
Help Desk Email:

Music, Thornton School of

Fred Othmer

Please Contact Help Desk
(Faculty and staff only)
Walk-in support: CTV 220
Help Desk Phone: (213) 821-5907
Help Desk Email:

USC Alfred E. Mann School of Pharmacy and Pharmaceutical Sciences

Please contact the service desk
Service Desk Phone: (323) 442-0002
Service Desk Email: mannit@usc.edu

Public Policy, Price School of

Anthony Burgos
Interim IT Director
RGL 242

Phone: (213) 740-0369

Please Contact Help Desk (for faculty and staff only)
Help Desk Phone: (213) 740-2174
Help Desk Email:

Occupational Science and Occupational Therapy, Chan Division of

Help Desk Email:
Help Desk Portal: help.osot.usc.edu/portal
Help Desk Phone: (323) 442-1539

Social Work, School of

Please contact Help desk
(Faculty and staff only)
Help Desk Phone: (213) 821-5630
Help Desk Email: sswhdesk@usc.edu

Administrative Units

Administrative Operations

Robert Gallegos
Phone: (213) 821-6711
Please contact Help Desk
Help Desk Phone: (213) 740-6500
Help Desk : https://adminit.usc.edu/contact-us/


See Office of the Provost

Alumni Relations

See University Advancement and Alumni Relations

Athletics, Intercollegiate

Johnny Liu

Help Desk Phone: (213) 821-1084
Help Desk Email:

Audit Services

See Office of the Provost

Auxiliary Services (USC Bookstore, USC Transportation, USC Housing, USC Hospitality, USC Hotel, L.A. Memorial Coliseum)

Frank Juarez

Phone: (213) 821-1329
Service Desk phone: (213) 821-1911
Service Desk Email:


See Auxiliary Services

Civic and Community Relations

See University Relations


Rochelle Sakado-Taguchi

Phone: (213) 821-1568

Culture, Ethics and Compliance

See Office of the Provost

Comptroller, Office of the

See Financial and Business Services

Credit Union

See USC Credit Union

Cultural Relations and University Events

See Communications

Department of Public Safety (DPS)

See Administrative Operations

Emergency Planning and Fire Safety

See Administrative Operations

Engemann Student Health Center (Keck Medicine

Susan Biddlecomb

Phone: (213) 740-8312

Help Desk: (213) 740-0245
Help Desk email:

Enrollment Services

See Office of the Provost

Environmental Health and Safety

See Administrative Operations

External Relations

See University Relations

Facilities Management Services

Felix Roces
Phone: (213) 740-3356
Reynaldo Boncato
Phone: (213) 740-7324

Help Desk: (213) 821-1833

Financial Aid

See Office of the Provost

Financial and Business Services

Bo Le
Phone: (213) 821-2108

Desktop Support Requests – ITS Desktop Support
See Information Technology Services

General Counsel

See Administrative Operations

Health Science Libraries

See USC Libraries


See Auxiliary Services

Housing Services

See Auxiliary Services

Human Resources, Equity and Compliance

See Office of the Provost

Information Technology Services

Steve Kim, Dept IT Support Manager
Phone: (213) 821-6993

ITS Service Desk Phone: (213) 740-5555
Auto-generation Email for Desktop Request Tickets: desktopsupport@usc.edu
Desktop Support Request: Open Support Ticket


See Engineering, Viterbi School of

Keck Hospital of USC

See Keck School of Medicine


Justin Collard

Cliff Nielsem
IT Specialist


See USC Libraries

Office of Research and Innovation

See Office of the Provost

Office of Senior Vice-President, Administration

See Administrative Operations

Office of the Senior Vice President and Chief Communications Officer

See Communications

Office of the Provost

Please Contact Service Desk
Service Portal: https://it.provost.usc.edu/help

Service Desk Phone: (213) 821-0009
Service Desk Email: helpdesk@provost.usc.edu


See Office of the Provost

Risk Management and Insurance

See Administrative Operations


Cathy Des Lauriers

Phone: (213) 821-1034

Shoah Foundation

See Office of the Provost

Student Affairs

See Office of the Provost

Trojan Services

See Auxiliary Services

University Advancement and Alumni Relations

Chris Gomez, IT Director
Phone: (213)-740-1919
Advancement Helpdesk: (213) 740-1919
Advancement Helpdesk Email: uadv.help@usc.edu

University Communications

See Communications

University Relations

Lisa Marie Gallegos

Phone: (213) 740-4484

Desktop Support Requests – ITS Desktop Support
See Information Technology Services


Bernie Moreno

Phone: (213) 740-2042

USC Care

See Keck School of Medicine

USC Credit Union

David Schauer-West
Phone: (213) 821-7139
Help Desk Phone: (213) 821-7200
Help desk email:

USC Libraries

Linda Truong

Phone: (213) 740-9263

Please Contact Help Desk
Help Desk Phone: (213) 740-6600

USC Norris Cancer Hospital

See Keck School of Medicine

USC Norris Comprehensive Cancer Center

See Keck School of Medicine