Faculty and staff should consult the list below to identify the local IT contact for their schools or departments. In cases where the school or department maintains its own help desk, please contact the help desk first.
Administrative Units
Academic Units
Architecture, School of
ARCH-IT
Help Desk Phone: (213) 740-3602
Help Desk Email: arch.itsupport@usc.edu
Arts, Technology and Business, USC Iovine and Young Academy
Jose Carillo
Technology Operations Supervisor
josec007@usc.edu
Biokinesiology & Physical Therapy
Matthew Sandusky
sandusky@pt.usc.edu
Chad Louie
clouie@pt.usc.edu
Ramraj Singh
ramraj.singh@pt.usc.edu
Help Desk Email: support@pt.usc.edu
Bovard College
Help Desk Email: support@online.usc.edu
Andrew Crile
Sr. Director of Information Technology
crile@usc.edu
Business, Marshall School of
Please Contact Help Desk
Help Desk Phone: (213) 740-3000
Help Desk Email: helpdesk@marshall.usc.edu
Help Desk Forum: http://service.marshall.usc.edu/
Children’s Data Network
Jonathan Hoonhout
hoonhout@usc.edu
Cinematic Arts, School of
Jason Martinez
jmartinez@cinema.usc.edu
Phone: (213) 821-2762
Kierstyn Salinas
Ksalinas@cinema.usc.edu
Phone: (213) 740-6608
Contact Help Desk (for faculty and staff only)
Help Desk Phone: (213) 740-6608
Help Desk Email: techsupport@cinema.usc.edu
Communication and Journalism, Annenberg School for
Keith Endo
keithend@usc.edu
Phone: (213) 821-0635
Charles Bailey Peyton
cpeyton@usc.edu
Help Desk Phone: (213) 740-3901
Help Desk Email: asctech@usc.edu
Dance, Kaufman School of
Dane Martens
danceops@usc.edu
Phone: (213) 821-6173
Desktop Support Requests – ITS Desktop Support
See Information Technology Services
Dentistry, Ostrow School of
For Support:
Ostrow Information Technology Department
Help Desk Phone: (213) 821-5447
Help Desk Email: Helpdesk@ostrow.usc.edu
DEN Room 4115
Dramatic Arts, School of
Prakash Shirke
shirke@usc.edu
Phone: (213) 740-1288
Education, Rossier School of
Pixie Boyden, MIS Director
Phone: (213) 821-4186
Help Desk Phone: (213) 821-4188
Help Desk Email: rsoetech@usc.edu
Engineering, Viterbi School of
Michael Goay, IT Director, Viterbi Business Affairs
mgoay@usc.edu
Phone: (213) 740-6230
John Ng, IT Operations Manager, Viterbi Business Affairs
johnng@usc.edu
Phone: (213) 740-6200
Help Desk Email (for faculty and staff only): engrhelp@usc.edu
Help Desk ext. (213) 740-0517
Help Desk Ticketing System: https://viterbi.usc.edu/servicedesk
Walk-in Support: Denney Research Center (DRB) 205
Fine Arts, Roski School of
Help Desk Email: roskiit@usc.edu
Hayk Avetisyan
havetisy@usc.edu
Phone: (213) 821-1414
Nikhi Murthy
nmurthy@usc.edu
Phone: (213) 740-8804
Gerontology, Davis School of
May Ng
mayng@usc.edu
Phone: (213) 740-1727
Help Desk Phone: (213) 740-1722
Help Desk Email: schelin@usc.edu
The Graduate School
Laura Yoneda
lyoneda@usc.edu0
Phone: (213) 740-9059
Information Sciences Institute (ISI)
Please contact the ISI Action Help Desk
Help Desk Email: action@isi.edu
Institute for Creative Technologies
Ramon Paz
paz@ict.usc.edu
Phone: (310) 301-5004
ICT Helpdesk : helpdesk@ict.usc.edu
Phone: (310) 448-0300
Los Angeles Cancer Surveillance Program
(Department of Preventative Medicine)
Help Desk Email: iteams@usc.edu
George Martinez
georgem@usc.edu
Phone: (323) 442-1815
Gregory R. Wilkerson
wilkerso@usc.edu
Phone: (323) 442-8226
Law, Gould School of
Raymond Flores
rflores@law.usc.edu
Phone: (213) 740-2571
Please Contact Help Desk
Help Desk Phone: (213) 740-2571
Help Desk Email: help@law.usc.edu
Letters, Arts and Sciences, Dornsife College of
Contact Help Desk
Help Desk Phone: (213) 740-2775
Help Desk Email: ts@dornsife.usc.edu
Los Angeles County + USC (LAC-USC Medical Center)
Enterprise Help Desk Phone: (323) 409-8000
Medicine, Keck School of
(Faculty and Staff only)
Cristina Lagman
Interim Manager
Help Desk Phone: (323) 442-4444
Help Desk Email: servicedesk@med.usc.edu
Academic Computing/Classroom Support/Student Support
Help Desk Phone: (323) 442-1119
Help Desk Email: cimet@usc.edu
Music, Thornton School of
Fred Othmer
othmer@usc.edu
Please Contact Help Desk
(Faculty and staff only)
Walk-in support: CTV 220
Help Desk Phone: (213) 821-5907
Help Desk Email: music.it@usc.edu
USC Alfred E. Mann School of Pharmacy and Pharmaceutical Sciences
Please contact the service desk
Service Desk Phone: (323) 442-0002
Service Desk Email: mannit@usc.edu
Public Policy, Price School of
Anthony Burgos
Interim IT Director
RGL 242
burgosa@usc.edu
Phone: (213) 740-0369
Please Contact Help Desk (for faculty and staff only)
Help Desk Phone: (213) 740-2174
Help Desk Email: sppdmis@usc.edu
Occupational Science and Occupational Therapy, Chan Division of
Help Desk Email: IT@chan.usc.edu
Help Desk Portal: help.osot.usc.edu/portal
Help Desk Phone: (323) 442-1539
Social Work, School of
Please contact Help desk
(Faculty and staff only)
Help Desk Phone: (213) 821-5630
Help Desk Email: sswhdesk@usc.edu
Administrative Units
Administrative Operations
Robert Gallegos
https://adminit.usc.edu/email-contact/contact-robert-gallegos/
Phone: (213) 821-6711
Please contact Help Desk
Help Desk Phone: (213) 740-6500
Help Desk : https://adminit.usc.edu/contact-us/
Admission
Alumni Relations
See University Advancement and Alumni Relations
Athletics, Intercollegiate
Johnny Liu
johnnyml@usc.edu
Help Desk Phone: (213) 821-1084
Help Desk Email: athtech@usc.edu
Audit Services
Auxiliary Services (USC Bookstore, USC Transportation, USC Housing, USC Hospitality, USC Hotel, L.A. Memorial Coliseum)
Frank Juarez
fjjuarez@usc.edu
Phone: (213) 821-1329
Service Desk phone: (213) 821-1911
Service Desk Email: auxsupport@usc.edu
Bookstore
Civic and Community Relations
Communications
Rochelle Sakado-Taguchi
sakado@usc.edu
Phone: (213) 821-1568
Culture, Ethics and Compliance
Comptroller, Office of the
See Financial and Business Services
Credit Union
See USC Credit Union
Cultural Relations and University Events
See Communications
Department of Public Safety (DPS)
Emergency Planning and Fire Safety
Engemann Student Health Center (Keck Medicine
Susan Biddlecomb
biddleco@usc.edu
Phone: (213) 740-8312
Help Desk: (213) 740-0245
Help Desk email: uphcis@usc.edu
Enrollment Services
Environmental Health and Safety
External Relations
Facilities Management Services
Felix Roces
roces@usc.edu
Phone: (213) 740-3356
Reynaldo Boncato
boncato@usc.edu
Phone: (213) 740-7324
Help Desk: (213) 821-1833
Financial Aid
Financial and Business Services
Bo Le
admsvcs@usc.edu
Phone: (213) 821-2108
Desktop Support Requests – ITS Desktop Support
See Information Technology Services
General Counsel
Health Science Libraries
See USC Libraries
Hospitality
Housing Services
Human Resources, Equity and Compliance
Information Technology Services
Steve Kim, Dept IT Support Manager
skim5812@usc.edu
Phone: (213) 821-6993
ITS Service Desk Phone: (213) 740-5555
Auto-generation Email for Desktop Request Tickets: desktopsupport@usc.edu
Desktop Support Request: Open Support Ticket
ISI
See Engineering, Viterbi School of
Keck Hospital of USC
KUSC
Justin Collard
CTO
jcollar@kusc.edu
Cliff Nielsem
IT Specialist
cnielsen@kusc.org
Libraries
See USC Libraries
Office of Research and Innovation
Office of Senior Vice-President, Administration
Office of the Senior Vice President and Chief Communications Officer
See Communications
Office of the Provost
Please Contact Service Desk
Service Portal: https://it.provost.usc.edu/help
Service Desk Phone: (213) 821-0009
Service Desk Email: helpdesk@provost.usc.edu
Registrar
Risk Management and Insurance
ROTC
Cathy Des Lauriers
cathyd@usc.edu
Phone: (213) 821-1034
Shoah Foundation
Student Affairs
Trojan Services
University Advancement and Alumni Relations
Chris Gomez, IT Director
gomezcl@usc.edu
Phone: (213)-740-1919
Advancement Helpdesk: (213) 740-1919
Advancement Helpdesk Email: uadv.help@usc.edu
University Communications
See Communications
University Relations
Lisa Marie Gallegos
lisa.gallegos@usc.edu
Phone: (213) 740-4484
Desktop Support Requests – ITS Desktop Support
See Information Technology Services
USCard
Bernie Moreno
uscardop@usc.edu
Phone: (213) 740-2042
USC Care
USC Credit Union
David Schauer-West
Phone: (213) 821-7139
Help Desk Phone: (213) 821-7200
Help desk email: it@uscreditunion.org
USC Libraries
Linda Truong
lntruong@usc.edu
Phone: (213) 740-9263
Please Contact Help Desk
Help Desk Phone: (213) 740-6600
USC Norris Cancer Hospital
USC Norris Comprehensive Cancer Center