Local IT Support Directory – USC Information Technology Services

Faculty and staff should consult the list below to identify the local IT contact for their schools or departments. In cases where the school or department maintains its own help desk, please contact the help desk first.

Administrative Units

See Administrative Units

Academic Units

Architecture, School of

ARCH-IT
Help Desk Phone: (213) 740-3602
Help Desk Email: arch.itsupport@usc.edu

Arts, Technology and Business, USC Iovine and Young Academy

Jose Carillo
Technology Operations Supervisor
josec007@usc.edu

Biokinesiology & Physical Therapy

Matthew Sandusky
sandusky@pt.usc.edu
Chad Louie
clouie@pt.usc.edu
Ramraj Singh
ramraj.singh@pt.usc.edu

Help Desk Email: support@pt.usc.edu

Bovard College

Help Desk Email: support@online.usc.edu

Andrew Crile
Sr. Director of Information Technology
crile@usc.edu

Business, Marshall School of

Please Contact Help Desk
Help Desk Phone: (213) 740-3000
Help Desk Email: helpdesk@marshall.usc.edu
Help Desk Forum: http://service.marshall.usc.edu/

Cinematic Arts, School of

Jason Martinez
jmartinez@cinema.usc.edu
Phone: (213) 821-2762

Kierstyn Salinas
Ksalinas@cinema.usc.edu
Phone: (213) 740-6608

Contact Help Desk (for faculty and staff only)
Help Desk Phone: (213) 740-6608
Help Desk Email: techsupport@cinema.usc.edu

Communication and Journalism, Annenberg School for

Keith Endo
keithend@usc.edu
Phone: (213) 821-0635

Charles Bailey Peyton
cpeyton@usc.edu

Help Desk Phone: (213) 740-3901
Help Desk Email: asctech@usc.edu

Dance, Kaufman School of

Dane Martens
danceops@usc.edu
Phone: (213) 821-6173

Desktop Support Requests – ITS Desktop Support
See Information Technology Services

Dentistry, Ostrow School of

For Support:
Ostrow Information Technology Department
Help Desk Phone: (213) 821-5447
Help Desk Email: Helpdesk@ostrow.usc.edu
DEN Room 4115

Dramatic Arts, School of

Prakash Shirke
shirke@usc.edu
Phone: (213) 740-1288

Education, Rossier School of

Pixie Boyden, MIS Director
Phone: (213) 821-4186
Help Desk Phone: (213) 821-4188
Help Desk Email: rsoetech@usc.edu

Engineering, Viterbi School of

Michael Goay, IT Director, Viterbi Business Affairs
mgoay@usc.edu
Phone: (213) 740-6230

John Ng, IT Operations Manager, Viterbi Business Affairs
johnng@usc.edu
Phone: (213) 740-6200

Help Desk Email (for faculty and staff only): engrhelp@usc.edu
Help Desk ext. (213) 740-0517
Help Desk Ticketing System: https://viterbi.usc.edu/servicedesk
Walk-in Support: Denney Research Center (DRB) 205

Fine Arts, Roski School of

Help Desk Email: roskiit@usc.edu

Hayk Avetisyan
havetisy@usc.edu
Phone: (213) 821-1414

Nikhi Murthy
nmurthy@usc.edu
Phone: (213) 740-8804

Gerontology, Davis School of

May Ng
mayng@usc.edu
Phone: (213) 740-1727

Help Desk Phone: (213) 740-1722
Help Desk Email: tepox@usc.edu

The Graduate School

Laura Yoneda
lyoneda@usc.edu0
Phone: (213) 740-9059

Information Sciences Institute (ISI)

Contact the ISI Action Help Desk
Help Desk Email: action@isi.edu

Institute for Creative Technologies

Ramon Paz
paz@ict.usc.edu
Phone: (310) 301-5004

ICT Helpdesk: helpdesk@ict.usc.edu
Phone: (310) 448-0300

Department of Population and Public Health Sciences
previously Preventive Medicine

Help Desk Email: iteams@usc.edu

George Martinez
georgem@usc.edu
Phone: (323) 442-1815

Gregory R. Wilkerson
wilkerso@usc.edu
Phone: (323) 442-8226

Los Angeles Cancer Surveillance Program

Alex Kazemi
seyedkaz@usc.edu

Christopher P. Chambers
cpchambe@usc.edu

Law, Gould School of

Raymond Flores
rflores@law.usc.edu

Phone: (213) 740-2571
Please Contact Help Desk
Help Desk Phone: (213) 740-2571
Help Desk Email: help@law.usc.edu

Letters, Arts and Sciences, Dornsife College of

Contact Help Desk
Help Desk Phone: (213) 740-2775
Help Desk Email: ts@dornsife.usc.edu

Los Angeles County + USC (LAC-USC Medical Center)

Enterprise Help Desk Phone: (323) 409-8000

Medicine, Keck School of

(Faculty and Staff only)
Cristina Lagman
Interim Manager

Help Desk Phone: (323) 442-4444
Help Desk Email: servicedesk@med.usc.edu

Academic Computing/Classroom Support/Student Support
Help Desk Phone: (323) 442-1119
Help Desk Email: cimet@usc.edu

Music, Thornton School of

Fred Othmer
othmer@usc.edu

Contact Help Desk (Faculty and staff only)
Walk-in support: CTV 220
Help Desk Phone: (213) 821-5907
Help Desk Email: music.it@usc.edu

USC Alfred E. Mann School of Pharmacy and Pharmaceutical Sciences

Contact the Service Desk
Service Desk Phone: (323) 442-0002
Service Desk Email: mannit@usc.edu

Public Policy, Price School of

Anthony Burgos
Interim IT Director
RGL 242
burgosa@usc.edu
Phone: (213) 740-0369

Contact Help Desk (for faculty and staff only)
Help Desk Phone: (213) 740-2174
Help Desk Email: sppdmis@usc.edu

Occupational Science and Occupational Therapy, Chan Division of

Help Desk Email: IT@chan.usc.edu
IT Resources: https://chan.usc.edu/resources/it
Help Desk Phone: (323) 442-1539

Social Work, School of

Contact Help Desk (Faculty and staff only)
Help Desk Phone: (213) 821-5630
Help Desk Email: sswhdesk@usc.edu

Administrative Units

Administrative Operations

Robert Gallegos
https://adminit.usc.edu/email-contact/contact-robert-gallegos/
Phone: (213) 821-6711
Contact Help Desk
Help Desk Phone: (213) 740-6500
Help Desk: https://adminit.usc.edu/contact-us/

Admission

See Office of the Provost

Alumni Relations

See University Advancement and Alumni Relations

Athletics, Intercollegiate

Johnny Liu
johnnyml@usc.edu

Help Desk Phone: (213) 821-1084
Help Desk Email: athtech@usc.edu

Audit Services

See Office of the Provost

Auxiliary Services (USC Bookstore, USC Transportation, USC Housing, USC Hospitality, USC Hotel, L.A. Memorial Coliseum)

Frank Juarez
fjjuarez@usc.edu
Phone: (213) 821-1329

Service Desk phone: (213) 821-1911
Service Desk Email: auxsupport@usc.edu

Bookstore

See Auxiliary Services

Civic and Community Relations

See University Relations

Communications

Rochelle Sakado-Taguchi
sakado@usc.edu
Phone: (213) 821-1568

Culture, Ethics and Compliance

See Office of the Provost

Comptroller, Office of the

See Financial and Business Services

Credit Union

See USC Credit Union

Cultural Relations and University Events

See Communications

Department of Public Safety (DPS)

See Administrative Operations

Emergency Planning and Fire Safety

See Administrative Operations

Engemann Student Health Center (Keck Medicine

Susan Biddlecomb
biddleco@usc.edu
Phone: (213) 740-8312

Help Desk: (213) 740-0245
Help Desk email: uphcis@usc.edu

Enrollment Services

See Office of the Provost

Environmental Health and Safety

See Administrative Operations

External Relations

See University Relations

Facilities Management Services

Felix Roces
roces@usc.edu
Phone: (213) 740-3356

Reynaldo Boncato
boncato@usc.edu
Phone: (213) 740-7324

Help Desk: (213) 821-1833

Financial Aid

See Office of the Provost

Financial and Business Services

Bo Le
admsvcs@usc.edu
Phone: (213) 821-2108

Desktop Support Requests – ITS Desktop Support
See Information Technology Services

General Counsel

See Administrative Operations

Health Science Libraries

See USC Libraries

Hospitality

See Auxiliary Services

Housing Services

See Auxiliary Services

Human Resources, Equity and Compliance

See Office of the Provost

Information Technology Services

(Staff and Faculty Support)
ITS Service Desk Phone: (213) 740-5555
Auto-generation Email for Desktop Request Tickets: desktopsupport@usc.edu
Desktop Support Request: Open Support Ticket
Steve Kim, Endpoint Support Manager: skim5812@usc.edu

(Student Support)
ITS Service Desk Phone: (213) 740-5555
ITS Support Website

ISI

See Engineering, Viterbi School of

Keck Hospital of USC

See Keck School of Medicine

KUSC

Justin Collard
CTO
jcollar@kusc.edu

Cliff Nielsem
IT Specialist
cnielsen@kusc.org

Libraries

See USC Libraries

Office of Research and Innovation

See Office of the Provost