Faculty and staff should consult the list below to identify the local IT contact for their schools or departments. In cases where the school or department maintains its own help desk, please contact the help desk first.
Dornsife College of Letters, Arts and Sciences
John Parker
jrparker@college.usc.edu
ext. 08113
Contact Help Desk
Help Desk Phone: ext. 02775
Help Desk Email: clhd@usc.edu
The Graduate School
Laura Yoneda
lyoneda@usc.edu
ext. 09059
USC Professional Schools
Architecture, School of
Enrique Barajas
ebarajas@usc.edu
ext. 03602
Business, Marshall School of
Chris Coppa
ccoppa@marshall.usc.edu
ext. 15374
Please Contact Help Desk
Help Desk Phone: ext. 03000
Help Desk Email: helpdesk@marshall.usc.edu
Help Desk Forum: http://msbhelp.usc.edu
Cinematic Arts, School of
Jason Martinez
jmartinez@cinema.usc.edu
ext. 12762
Brian Hinton
bhinton@cinema.usc.edu
ext. 06608
Contact Help Desk (for faculty and staff only)
Help Desk Phone: ext. 06608
Help Desk Email: techsupport@cinema.usc.edu
Communication and Journalism, Annenberg School for
Frank Miuccio
miuccio@usc.edu
ext. 07276
Help Desk Phone: ext. 03901
Help Desk Email: asctech@usc.edu
Dentistry, Ostrow School of
Mike Cassar
mcassar@usc.edu
ext. 15275
Help Desk Phone: ext. 15447
Help Desk Email: OstrowIT@usc.edu
Dramatic Arts, School of
Prakash Shirke
shirke@usc.edu
ext. 01288
Education, Rossier School of
Pixie Boyden, MIS Director
ext. 14186
Help Desk Phone: ext. 14188
Help Desk Email: rsoetech@usc.edu
Engineering, Viterbi School of
Michael Goay, IT Director, Viterbi Business Affairs
mgoay@usc.edu
ext. 06230
John Ng, IT Operations Manager, Viterbi Business Affairs
johnng@usc.edu
ext. 06200
Help Desk Email (for faculty and staff only): engrhelp@usc.edu
Help Desk ext. 00517
Help Desk Ticketing System: http://viterbi.usc.edu/servicedesk
Walk-in Support: Denney Research Center (DRB) 205
ISI
Richard Nelson
rnelson@isi.edu
310-448-8600
Help Desk Phone: 310-448-8289
Help Desk Email: action@isi.edu
Fine Arts, Roski School of
Douglas Matthews
dougm@usc.edu
ext. 11414
Gerontology, Davis School of
May Ng
mayng@usc.edu
ext. 01727
Help Desk Phone: ext. 01722
Help Desk Email: schelin@usc.edu
Law, Gould School of
Raymond Flores
rflores@law.usc.edu
ext. 02571
Please Contact Help Desk
Help Desk Phone: ext. 02571
Help Desk Email: help@law.usc.edu
Los Angeles County + USC (LAC-USC Medical Center)
David Santiago
dsantiago@lacountyusc.org
323-226-2127
Help Desk Phone: 323-226-2100
Medicine, Keck School of
Paige Mims, Service Desk Manager
paige.mims@med.usc.edu
ext. 58111
Don Nickles, Desktop Services
don.nickles@med.usc.edu
ext. 29595
Help Desk Phone: ext. 24444
Help Desk Email: helpdesk@med.usc.edu
Music, Thornton School of
Libby Kim, Technology Services Manager
libbykim@thornton.usc.edu
ext. 07989
Please Contact Help Desk
(Faculty and Staff only)
Walk-in support: The Music Complex (TMC) G120
Help Desk Phone: ext. 15907
Help Desk Email: mustech@thornton.usc.edu
Pharmacy, School of
(Faculty and Staff only)
Aditya Garg, Director, Information Technology
agarg@usc.edu
ext. 23378
Please Contact Help Desk
Help Desk Phone: ext. 20002
Help Desk Email: helpdesk@pharmacy.usc.edu
Price School of Public Policy
James McPartlan
IT Director
CAL 130B
mcpartla@usc.edu
ext. 06081
Please Contact Help Desk (for faculty and staff only)
Help Desk Phone: ext. 02174
Help Desk Email: sppdmis@usc.edu
Social Work, School of
(Faculty and staff only)
Terris Wolff
twolff@usc.edu
ext. 12316
Help Desk Email: sowkmis@usc.edu
Other Units
Admission
See Enrollment Services
Alumni Relations
Wayne Agena, IT Manager
wagena@usc.edu
ext. 13157
Athletics, Intercollegiate
Johnny Liu
johnnyml@usc.edu
Help Desk Phone: ext. 11084
Help Desk Email: athtech@usc.edu
Audit Services
See Career and Protective Services
Auxiliary Services (USC Bookstore, USC Transportation, USC Housing, USC Hospitality, Radisson, L.A Memorial Coliseum and Sports Arena)
Frank Juarez
fjjuarez@usc.edu
ext. 11329
Service Desk phone: 213-821-1911
Service Desk Email: auxsupport@auxiliaries.usc.edu
Biokinesiology & Physical Therapy
Chad Louie
clouie@usc.edu
ext. 21819
Bookstore
See Auxiliary Services
Budget and Planning, Office of
Clyde Henry
chenry@usc.edu
ext. 04216
Business Services
See Career and Protective Services
Career and Protective Services
Sam Hinojosa II
sam@caps.usc.edu
ext. 07222
Please contact Help Desk
Help Desk Phone: ext. 06500
Help Desk Email: it@caps.usc.edu
Career Center
Jeep Hauser
jhauser@usc.edu
ext. 07636
Child Care Programs
See Human Resources Division
Civic and Community Relations
See University Relations
Compliance
See Career and Protective Services
Contracts and Grants
See Career and Protective Services
Credit Union
See USC Credit Union
Department of Public Safety (DPS)
See Career and Protective Services
Emergency Planning and Fire Safety
See Career and Protective Services
Employee Recruitment Services
See Career and Protective Services
Engemann Student Health Center
Susan Biddlecomb
biddleco@usc.edu
ext. 08312
Enrollment Services
Michael Lin
sclin@usc.edu
ext. 08339
Contact Help Desk
Help Desk Phone: ext. 06587
Help Desk Email: esdit@usc.edu
Environmental Health and Safety
See Career and Protective Services
External Relations
See University Relations
Facilities Management Services
John Muse, Associate Director, Business Information Systems
jmuse@fms.usc.edu
ext. 02831
Karen Wang, Programmer Analyst
kwang@fms.usc.edu
ext. 07934
Paul Flores, Computer System Consultant
paul@fms.usc.edu
ext. 02412
Help Desk: 01708
Financial Aid
See Enrollment Services
General Counsel
See Career and Protective Services
Hospitality
See Auxiliary Services
Housing Services
See Auxiliary Services
Human Resources Division
See Career and Protective Services
Information Security and Audit Services
See Career and Protective Services
ISI
See Engineering, Viterbi School of
KUSC
See University Relations
Libraries
See USC Libraries
Occupational Science and Therapy Department
John Wolcott
wolcott@usc.edu
ext. 21539
Office of Senior Vice-President, Administration
See Career and Protective Services
Professional Development
See Career and Protective Services
Registrar
See Enrollment Services
Risk Management and Insurance
See Career and Protective Services
ROTC
Cathy Des Lauriers
cathyd@usc.edu
ext. 11034
Student Affairs
Lloyd Price
lprice@usc.edu
ext. 11417
Help desk contact: Fay Johnson
fayj@usc.edu
ext. 05299
Trojan Services
See Auxiliary Services
University Advancement
Wayne Agena, IT Manager
wagena@usc.edu
ext. 13157
University Relations
Christine Murakami
cmurakam@usc.edu
ext. 06933
USCard
Bernie Moreno
uscardop@usc.edu
ext. 02042
USC Care
Paige Mims, Service Desk Manager
paige.mims@med.usc.edu
ext. 58111
Don Nickles, Desktop Services
don.nickles@med.usc.edu
ext. 29595
USC Credit Union
David Scharer West
ext. 17139
Help Desk Phone: ext. 17200
Help desk email:it@uscreditunion.org
USC Libraries
Linda Truong
lntruong@usc.edu
ext. 09263
Please Contact Help Desk
Help Desk Phone: ext. 06600
Help Desk Email: libhd@usc.edu
Health Science Libraries
Ken Martin
kmartin@usc.edu
ext. 21114
Help Desk Phone: ext. 21968
Help Desk Email: medlib@usc.edu
USC Norris Cancer Hospital
Paige Mims, Service Desk Manager
paige.mims@med.usc.edu
ext. 58111
Don Nickles, Desktop Services
don.nickles@med.usc.edu
ext. 29595
USC Norris Comprehensive Cancer Center
Paige Mims, Service Desk Manager
paige.mims@med.usc.edu
ext. 58111
Don Nickles, Desktop Services
don.nickles@med.usc.edu
ext. 29595
USC University Hospital
Paige Mims, Service Desk Manager
paige.mims@med.usc.edu
ext. 58111
Don Nickles, Desktop Services
don.nickles@med.usc.edu
ext. 29595
Workers Compensation/Disability
See Career and Protective Services