Colocation Services

Colocation Services for USC Faculty, Staff, and Departments

Also see: Colocation Services for Non-USC Customers

USC Information Technology Services offers colocation services in its state-of-the-art data center, where cabinets can be leased to house computer hardware. This service is available to all university departments. The ITS colocation facility is housed in a modern data center within a protected USC campus building controlled by multiple layers of security, including 24/7 Department of Public Safety security guard patrol and multiple electronic-controlled doorways. Final access to the colocation rooms requires biometric (fingerprint) controlled access provided only to registered customers.

Customers can lease colocation space in our facility or contract for managed colocation services.

Features

  • Provides a secure environment with around-the-clock monitoring, controlled physical access, highly resilient and available power, and regulated cooling systems.
  • Access to equipment 24 hours a day, 365 days a year.
  • Building security is maintained around the clock, with two levels of required verification for access and cabinets with combination locks.
  • Located in an earthquake-resistant facility.

Eligibility

  • Available to USC faculty, staff, and all university departments.

Pricing for USC, faculty, staff, and all university departments

  • Unmanaged Colocation
    • $6,000 per year per full rack/$4,200 per year per half rack.
    • Initial rack provisioning – $500 per rack.
    • Additional charges for electrical and network provisioning vary based on customer requirements.
  • Managed Colocation
    • The same as unmanaged colocation, plus ongoing charges for ITS systems administration server support, with varied pricing based upon OS type and specific services provided.

Helpful Links 

  • Open a Request Ticket to request Colocation services for USC staff and faculty on the ITS Service Portal.
  • Open a Request Ticket to request Colocation services for non-USC Customers on the ITS Service Portal.
  • Open a Request Ticket to arrange for the delivery of colocation requirements to the ITS Data Center on the ITS Service Portal. 
  • Search for How-To instructions and knowledge-based articles on the ITS Service Portal.

Colocation Support

  • Colocation FAQs
  • During business hours, primary support for colocation customers is provided through staff in the ITS Hardware, Facilities, and Colocation Support Services group.
  • 24-hour onsite colocation customer support is provided through the ITS Operations Center.
  • Submit support questions to its-colo@usc.edu. You will receive a response within 1-2 business days.
  • If you have a request that requires immediate attention during business hours, call Colocation Services at (213) 821-5341.
  • All after-hours requests should be directed to the ITS Operations Center at (213) 740-2693.

ITS Support 

  • The ITS Service Desk provides support to the USC community 24 hours a day, 365 days a year. 
  • Call (213) 740-5555 and choose option 2 to receive assistance. 
  • Report an Issue on the ITS Service Portal.
  • Search for information on the ITS Service Portal.
  • Email consult@usc.edu for support from Monday to Friday, 8 am to 6 pm.