Elevating the Student Experience: ITS and Provost Team Up to Modernize Support

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A recent collaboration between USC’s Information Technology Services (ITS) and the Provost’s Office has successfully modernized student support services, improving communication and case management across key departments. The Enrollment Services Case Management Implementation project utilized Salesforce Case Management & Marketing Cloud to replace outdated systems, increasing efficiency for Enrollment Services, Admissions, Financial Aid, and the…Continue Reading Elevating the Student Experience: ITS and Provost Team Up to Modernize Support

 Scam Alert: The PayPal “Penny Scam”

Don't fall for the Paypal Penny Scam!

Scammers send tiny payments (like a penny) with alarming messages about “suspicious activity.” Their goal? To trick you into clicking a fake PayPal link or calling a phony support number so they can steal your info. How it works Scammers send you $0.01 and claim it’s change from a payment you supposedly made. They include…Continue Reading  Scam Alert: The PayPal “Penny Scam”

Online Interview Job Scam Installs Malware on Your Device 

Job Interview Hacker

Hackers are posing as recruiters in fake online job interviews — then telling you to run a “fix” for your camera or mic by pasting in their code command. That command installs PyLangGhost, a remote access trojan that gives them complete control of your device. Don’t be fooled: Cyber threats are always evolving — stay alert. To…Continue Reading Online Interview Job Scam Installs Malware on Your Device 

Flashback: Barney Lum Flies High Above Los Angeles for Trojan Marching Band ‘Streamathon’

Barney Lum

Originally published July 24, 2024, in the ITS Download ITS Data Center Analyst Barney Lum recently took Trojan Marching Band Director Jacob Vogel flying over Los Angeles in his 1982 Cessna 172 airplane as part of the Second Annual Trojan Spirit Streamathon. The Streamathon, held in conjunction with USC’s Day of SCupport fundraising initiative, is a 12-hour live-streaming YouTube event to…Continue Reading Flashback: Barney Lum Flies High Above Los Angeles for Trojan Marching Band ‘Streamathon’

Stay Informed: Instagram’s New Location-Sharing Feature 

Instagram's new location sharing feature

Instagram just rolled out a new live location-sharing feature — here’s what you should know: It’s OFF by default, and you choose who (if anyone) can see your live location.In an ideal world, it could help you: But since we live in a privacy-conscious world, not everyone will want this enabled. Thankfully, there’s an “Only These Friends” option that could still be helpful…Continue Reading Stay Informed: Instagram’s New Location-Sharing Feature 

ITS Innovation Ambassadors Shine at USC Student Orientation 2025

USC Student Orientation 2025

This summer, USC’s 2025 Student Orientation events were powered by more than just schedules and campus tours—they were elevated by the energy, dedication, and expertise of USC Information Technology Services (ITS) and its passionate Innovation Ambassadors. Spearheaded by Joshua Mallard, Customer Service Analyst and Orientation Booth Coordinator, this year’s orientation booth program was a standout success. Joshua not only…Continue Reading ITS Innovation Ambassadors Shine at USC Student Orientation 2025

Compromised Websites: What You Need to Know

compromised websites

Compromised websites are legitimate sites that have been unknowingly hijacked. These websites appear credible and trustworthy, which makes them an effective tool for cybercriminals. Attackers often inject malicious code into these sites to execute various deceptive tactics, leading the user to inadvertently perform harmful follow-on activity, such as: To learn more about the many tactics…Continue Reading Compromised Websites: What You Need to Know

Don’t Lose Your Zoom Recordings!

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USC’s Zoom Data Retention Policy is Changing: Take action now to avoid losing your saved recordings. As part of our ongoing efforts to support university-wide Zoom services and manage digital resources efficiently, please note the following updates to the Zoom data retention policy and take action now to avoid losing your saved recordings: Zoom Meetings…Continue Reading Don’t Lose Your Zoom Recordings!

Remain Vigilant: Job Scams at USC

Hiring scam warning

Scammers are once again targeting USC students, staff, and faculty with fake job opportunities and offers designed to steal money and sensitive personal information. These attacks often tailor messages to their targets and impersonate real departments or faculty and misuse USC branding to build false trust. Protect yourself and fellow Trojans by following these steps:…Continue Reading Remain Vigilant: Job Scams at USC

New Phishing Tactic: Encrypted Emails from Compromised Microsoft 365 Accounts

Cybercriminals are stepping up their game with a sophisticated phishing campaign that leverages Microsoft’s encrypted message feature to evade detection. The attack begins with an encrypted email from a compromised Microsoft 365 account, often appearing to come from someone the recipient knows. When the recipient opens the message, they’re prompted to enter a one-time passcode. The email then displays…Continue Reading New Phishing Tactic: Encrypted Emails from Compromised Microsoft 365 Accounts