A recent collaboration between USC’s Information Technology Services (ITS) and the Provost’s Office has successfully modernized student support services, improving communication and case management across key departments. The Enrollment Services Case Management Implementation project utilized Salesforce Case Management & Marketing Cloud to replace outdated systems, increasing efficiency for Enrollment Services, Admissions, Financial Aid, and the…Continue Reading Elevating the Student Experience: ITS and Provost Team Up to Modernize Support
Elevating the Student Experience: ITS and Provost Team Up to Modernize Support