As part of our ongoing efforts to enhance security and user experience, USC is upgrading its VPN software from Cisco AnyConnect to the new Cisco Secure Client. This upgrade provides improved performance, better support for modern authentication, and a more seamless connection experience. If your local IT department has not already upgraded your VPN to…Continue Reading VPN Software Update Starts Aug. 15
Year: 2025
ITS Innovation Ambassadors Shine at USC Student Orientation 2025
This summer, USC’s 2025 Student Orientation events were powered by more than just schedules and campus tours—they were elevated by the energy, dedication, and expertise of USC Information Technology Services (ITS) and its passionate Innovation Ambassadors. Spearheaded by Joshua Mallard, Customer Service Analyst and Orientation Booth Coordinator, this year’s orientation booth program was a standout success. Joshua not only…Continue Reading ITS Innovation Ambassadors Shine at USC Student Orientation 2025
Scheduled Maintenance: USC Wireless Networks (Aug. 12–13)
From 10 p.m. Tuesday, Aug. 12, to approximately 2 a.m. Wednesday, Aug. 13, ITS will perform required maintenance on the USC wireless networks. During this time, users will experience brief interruptions in connectivity to USC Guest Wireless, USC Secure Wireless, and Eduroam. If you encounter issues after this maintenance period, please call the ITS Service…Continue Reading Scheduled Maintenance: USC Wireless Networks (Aug. 12–13)
Scheduled Maintenance: USC NetID Account Services (Aug. 8–9)
From 6 p.m. PDT on Friday, Aug. 8, to approximately 6 p.m. PDT on Saturday, Aug. 9, ITS will perform required maintenance on the USC NetID Account Services website to apply a database upgrade. During this maintenance, students, faculty, and staff will be unable to activate their USC NetIDs, change their USC NetID passwords, reset…Continue Reading Scheduled Maintenance: USC NetID Account Services (Aug. 8–9)
Scheduled Maintenance: UPC Campus Firewalls (August 1–2)
From 10 p.m. Friday, August 1, to approximately 6 a.m. Saturday, August 2, ITS will perform required maintenance to upgrade the firmware on the firewalls at the UPC campus. During this maintenance window, network traffic is expected to remain stable, but a brief interruption of service may occur when each campus firewall is rebooted as…Continue Reading Scheduled Maintenance: UPC Campus Firewalls (August 1–2)
Compromised Websites: What You Need to Know
Compromised websites are legitimate sites that have been unknowingly hijacked. These websites appear credible and trustworthy, which makes them an effective tool for cybercriminals. Attackers often inject malicious code into these sites to execute various deceptive tactics, leading the user to inadvertently perform harmful follow-on activity, such as: To learn more about the many tactics…Continue Reading Compromised Websites: What You Need to Know
Don’t Lose Your Zoom Recordings!
USC’s Zoom Data Retention Policy is Changing: Take action now to avoid losing your saved recordings. As part of our ongoing efforts to support university-wide Zoom services and manage digital resources efficiently, please note the following updates to the Zoom data retention policy and take action now to avoid losing your saved recordings: Zoom Meetings…Continue Reading Don’t Lose Your Zoom Recordings!
Remain Vigilant: Job Scams at USC
Scammers are once again targeting USC students, staff, and faculty with fake job opportunities and offers designed to steal money and sensitive personal information. These attacks often tailor messages to their targets and impersonate real departments or faculty and misuse USC branding to build false trust. Protect yourself and fellow Trojans by following these steps:…Continue Reading Remain Vigilant: Job Scams at USC
New Phishing Tactic: Encrypted Emails from Compromised Microsoft 365 Accounts
Cybercriminals are stepping up their game with a sophisticated phishing campaign that leverages Microsoft’s encrypted message feature to evade detection. The attack begins with an encrypted email from a compromised Microsoft 365 account, often appearing to come from someone the recipient knows. When the recipient opens the message, they’re prompted to enter a one-time passcode. The email then displays…Continue Reading New Phishing Tactic: Encrypted Emails from Compromised Microsoft 365 Accounts
ITS’ Harpreet Mehta Leads with Heart and Vision in Staff Assembly Elections
As a dedicated member of ITS and chair of the Rules and Elections Committee for the USC Staff Assembly, Software Engineering Manager Harpreet Mehta, alongside her committed committee members, led this year’s Staff Assembly election process with heart, clarity, and purpose. Together, Harpreet and her committee members successfully coordinated the 2025–27 Staff Assembly senator election, filling…Continue Reading ITS’ Harpreet Mehta Leads with Heart and Vision in Staff Assembly Elections