Beginning at 5 p.m. PDT on Tuesday, Aug. 26, ITS will apply an urgent update to the Zoom application. If you are using an older version of the app, Zoom will prompt you to upgrade. Please follow the on-screen instructions to complete the update. If you encounter issues after this update, please call the ITS…Continue Reading Software Update: Zoom (Aug. 26)
Month: August 2025
Elevating the Student Experience: ITS and Provost Team Up to Modernize Support
A recent collaboration between USC’s Information Technology Services (ITS) and the Provost’s Office has successfully modernized student support services, improving communication and case management across key departments. The Enrollment Services Case Management Implementation project utilized Salesforce Case Management & Marketing Cloud to replace outdated systems, increasing efficiency for Enrollment Services, Admissions, Financial Aid, and the…Continue Reading Elevating the Student Experience: ITS and Provost Team Up to Modernize Support
Scam Alert: The PayPal “Penny Scam”
Scammers send tiny payments (like a penny) with alarming messages about “suspicious activity.” Their goal? To trick you into clicking a fake PayPal link or calling a phony support number so they can steal your info. How it works Scammers send you $0.01 and claim it’s change from a payment you supposedly made. They include…Continue Reading Scam Alert: The PayPal “Penny Scam”
Online Interview Job Scam Installs Malware on Your Device
Hackers are posing as recruiters in fake online job interviews — then telling you to run a “fix” for your camera or mic by pasting in their code command. That command installs PyLangGhost, a remote access trojan that gives them complete control of your device. Don’t be fooled: Cyber threats are always evolving — stay alert. To…Continue Reading Online Interview Job Scam Installs Malware on Your Device
Flashback: Barney Lum Flies High Above Los Angeles for Trojan Marching Band ‘Streamathon’
Originally published July 24, 2024, in the ITS Download ITS Data Center Analyst Barney Lum recently took Trojan Marching Band Director Jacob Vogel flying over Los Angeles in his 1982 Cessna 172 airplane as part of the Second Annual Trojan Spirit Streamathon. The Streamathon, held in conjunction with USC’s Day of SCupport fundraising initiative, is a 12-hour live-streaming YouTube event to…Continue Reading Flashback: Barney Lum Flies High Above Los Angeles for Trojan Marching Band ‘Streamathon’
Stay Informed: Instagram’s New Location-Sharing Feature
Instagram just rolled out a new live location-sharing feature — here’s what you should know: It’s OFF by default, and you choose who (if anyone) can see your live location.In an ideal world, it could help you: But since we live in a privacy-conscious world, not everyone will want this enabled. Thankfully, there’s an “Only These Friends” option that could still be helpful…Continue Reading Stay Informed: Instagram’s New Location-Sharing Feature
ITS Innovation Ambassadors Shine at USC Student Orientation 2025
This summer, USC’s 2025 Student Orientation events were powered by more than just schedules and campus tours—they were elevated by the energy, dedication, and expertise of USC Information Technology Services (ITS) and its passionate Innovation Ambassadors. Spearheaded by Joshua Mallard, Customer Service Analyst and Orientation Booth Coordinator, this year’s orientation booth program was a standout success. Joshua not only…Continue Reading ITS Innovation Ambassadors Shine at USC Student Orientation 2025