Year: 2025

Presented by IANS – Thursday, June 26th 11am-12pm PST REGISTER NOW * Relatively few universities (less than 37%) are investing in AI literacy for their workforce.* 68% of respondents reported that students use AI somewhat more or a lot more than faculty* Only 2% of respondents indicated that faculty use AI more than students This…Continue Reading ChatGPT and AI Literacy in 2025: What Faculty and Staff Need to Know and Do

QR codes are everywhere — from restaurant menus and class check-ins to campus posters and office signage. But cybercriminals are now using multi-URL QR codes to create more deceptive and harder-to-detect phishing attacks. QR code phishing, also known as quishing, is a growing form of phishing attack. This emerging threat can get around traditional defenses and is forging…Continue Reading Beware of Quishing! QR Code Phishing Attacks

USC Information Technology Services (ITS) has launched Livi, a self-service chatbot that is now available on the Listserv mailing list site. Livi offers quick, 24/7 assistance with mailing list tasks such as managing subscriptions, sending announcements, and resolving common issues—no help ticket required. Users can access the chatbot by clicking the chat bubble in the…Continue Reading Meet Livi: New Chatbot Offers Instant Mailing List Help

Reflecting on a Year of AchievementUSC’s Information Technology Services (ITS) is proud to share the 2024 Year in Review, a publication highlighting the past year’s accomplishments while setting the stage for what’s ahead. This year’s edition reflects how our ongoing efforts align with the ITS Strategic Plan, connecting meaningful progress to long-term goals. Key Milestones…Continue Reading Celebrating Progress: The ITS 2024 Year in Review

Scammers are sending fake texts, emails, and even phone calls claiming you owe unpaid tolls and threatening to suspend your vehicle if you don’t pay immediately. The goal? To create panic and urgency so you’ll act without thinking—clicking a malicious link or giving up personal and financial information. The tactics are the same: These scams often claim: They use urgent language like:“Final…Continue Reading Phishing Alert: Fake Unpaid Tolls Scams

🚨 Do you use a third-party to send emails? If so, take action NOW!🚨  USC is implementing stronger email authentication (DMARC) protocols to protect our community from email-based threats. These changes will help ensure that only authorized email systems can send emails on behalf of USC. All accounts sending email on behalf of USC using third-party…Continue Reading Reminder: DMARC Email Protocols to be Implemented May 21

Before heading out for the summer, take two minutes to add a secondary email address to your account profile. This simple step can help speed up the NetID password reset process if you get locked out, getting you back into your USC accounts and resources faster. Adding a secondary email takes just a couple of…Continue Reading Add a Secondary Email to Speed Up NetID Recovery

The ITS Colocation Data Center team at USC has officially achieved SOC 2 certification, marking a major milestone in the university’s commitment to data security, operational excellence, and industry best practices. SOC, which stands for System and Organization Controls, is a framework developed by the American Institute of Certified Public Accountants (AICPA) to evaluate an…Continue Reading USC’s Colocation Data Center Achieves SOC 2 Certification, Reinforcing Security and Trust

Starting April 22, USC is rolling out User Digest, a daily email summary that helps you stay on top of quarantined messages flagged as risky. If you have no quarantined emails, you won’t receive a digest that day, keeping your inbox clear and focused. With User Digest, you can: Digest emails will come from spamdigest@usc.edu…Continue Reading User Digest Arrives April 22

Published April 16, 2025 Recently, Salesforce reported a new scam in which attackers call people directly, pretending to be IT support. Their goal? To trick you into installing what looks like a helpful app, often claiming to be something like the “Salesforce Data Loader,” but is actually malicious software that gives them access to your…Continue Reading Beware of Voice Phishing Targeting Salesforce Users