The issue impacting the Shibboleth authentication service has been successfully resolved. The service is now fully restored and functioning as expected. The technical teams will continue to monitor system performance to ensure ongoing stability. If you are still facing the issue, please call the ITS Customer Support Center (CSC) at (213) 740-5555….Continue Reading Resolved: Users Unable to Access Shibboleth & VPN Services (Oct. 1)
Year: 2025
OCTOBER is Cybersecurity Awareness Month
USC’s Office of Cybersecurity encourages everyone to stay cyber smart and practice good digital hygiene. Throughout the month, we will share tips, resources, and webinars to help you and your loved ones stay cyber smart! To start, check out The Big Ten Academic Alliance (BTAA) and its Security Awareness and Training events. They are turning…Continue Reading OCTOBER is Cybersecurity Awareness Month
Scheduled Maintenance: Health Sciences Campus Wi-Fi (Sep. 30)
ITS will conduct maintenance on the wireless network at the Health Sciences Campus (HSC) on Tuesday, Sept. 30, from 10 p.m. to 2 a.m. During this time, Wi-Fi may be unavailable in some buildings for up to seven minutes. If you encounter issues with USC wireless connections after this maintenance period, please call the ITS…Continue Reading Scheduled Maintenance: Health Sciences Campus Wi-Fi (Sep. 30)
Scheduled Maintenance: Tableau (Sept. 26)
From 6 p.m. to midnight on Friday, Sept. 26, 2025, ITS will upgrade the Tableau Production Server to the latest version. This upgrade introduces new features and improved performance to enhance the experience with Tableau reports and dashboards. The upgrade is necessary to ensure the platform remains current, secure, and provides the best possible analytics…Continue Reading Scheduled Maintenance: Tableau (Sept. 26)
New Zoom Feature: Zoom Clips Coming Oct. 2
Beginning at 5 p.m. PST on Thursday, Oct. 2, 2025, ITS will enable the Zoom Clips feature.Zoom Clips allows faculty, staff, and students to create and share short segments from recorded Zoom sessions. This feature facilitates the easier sharing of key moments from lectures, meetings, or presentations, thereby improving collaboration and learning efficiency across the…Continue Reading New Zoom Feature: Zoom Clips Coming Oct. 2
Scheduled Maintenance: Cognos (Sept. 20)
From 9 a.m. to 1 p.m. on Saturday, Sept. 20, 2025, ITS will upgrade the Cognos Production Server to the latest version. This upgrade is necessary to introduce new features, improve performance, and ensure the platform remains secure and compliant. During this maintenance, Cognos reports and dashboards will be unavailable. Please plan your work accordingly…Continue Reading Scheduled Maintenance: Cognos (Sept. 20)
Software Update: Zoom (Sep. 16)
Beginning at 5 p.m. PDT on Tuesday, Sep. 16, ITS will apply an urgent update to the Zoom application. If you are using an older version of the app, Zoom will prompt you to upgrade. Please follow the on-screen instructions to complete the update. Affected Products: If you encounter issues after this update, please call…Continue Reading Software Update: Zoom (Sep. 16)
Security Alert: California Tax Refund Scam Text
Cybercriminals are sending fake California Franchise Tax Board (FTB) texts claiming you have a refund. The message includes a malicious link that looks official but is designed to steal your personal and financial information. How the scam works: Red flags to watch for: What to do: Stay alert, and share this with others so they…Continue Reading Security Alert: California Tax Refund Scam Text
Scheduled Maintenance: Data Center Firewalls (Sept. 5–6)
From 10 p.m. Friday, Sept. 5, to approximately 6 a.m. Saturday, Sept. 6, 2025, the ITS network security team will upgrade the firmware on the Data Center firewalls. During this maintenance window, network traffic is expected to remain stable while the upgrade is performed. A short interruption of service may occur when each firewall is…Continue Reading Scheduled Maintenance: Data Center Firewalls (Sept. 5–6)
New Password Manager Risk Discovered
A recently demonstrated attack method can trick password manager browser extensions (including 1Password, Bitwarden, LastPass, and others) into revealing logins, credit card information, or 2FA codes. No real-world attacks reported yet—but millions of users could be at risk. To learn more, check out New Clickjacking Method Targets Password Managers, Including 1Password Manager Catch of the Week. If…Continue Reading New Password Manager Risk Discovered