USC’s Information Technology Services (ITS) provides a variety of services to support faculty in their teaching, research, and other professional activities. This page will give you an overview of these services.
- Activating Your Account
- Antivirus and Computing Security
- Blackboard Learning Management System
- Connecting to the USC Network
- Documentation, Announcements, and Alerts
- Email and Collaboration
- Getting Help
- High-Performance Computing
- Learning Environments
- Microsoft Office
Activating Your Account
In order to activate your USC NetID username and password, which is used to access your email, Blackboard, Workday, and many other university services, visit the USC NetID Account Services website.
Username and Password
ITS assigns all users a unique username based on their name. It is important that you create a secure password for your USC account. Please see the About Your USC Password page for information on creating a secure, or strong, password.
To protect your computing account and the university computer system, ITS recommends that you visit the USC NetID Account Services website to change your password every year.
Email and Collaboration
Microsoft Office 365
USC faculty and staff receive their email and a suite of collaboration tools including calendaring and cloud-based file storage through Microsoft Office 365. For more information on Office 365, visit the Microsoft Office 365 page.
Departmental Email Accounts
Some schools and departments provide their faculty and staff with email accounts in addition to the central email system. To find out if your school or department has its own email system, contact your school or department’s local IT support.
Google Apps at USC
At this time, Google Apps at USC accounts that include email services are available only to students. USC faculty and staff are eligible for Google Drive accounts that include file storage and collaboration features, as well as a suite of other Google Apps including Google Sites, YouTube, and Google Hangouts.
Connecting to the USC Network
For information about the different ways of connecting to the USC network from desktop computers, laptop computers, or from mobile devices, visit itservices.usc.edu/network.
USC provides two wireless networks, an encrypted, high-speed network for USC account holders, along with an open wireless network for guests. For information about connecting to the wireless networks, see itservices.usc.edu/wireless.
Antivirus and Computing Security
All USC faculty should visit software.usc.edu to download free antivirus software for their computing devices.
Duo Two-Factor Authentication
Faculty members may now enable Duo two-factor authentication (2FA) for all the services accessed through the USC NetID sign-in process. Two-factor authentication allows users to confirm their identity via a mobile device or desktop phone each time that they log into their USC account. This additional measure improves the security of personal information by ensuring that no one else but the account holder will be able to log into an account, even if the password is compromised. For more information on 2FA, visit itservices.usc.edu/duo.
Blackboard Learning Management System
For information about and access to Blackboard, USC’s online learning management system, visit blackboard.usc.edu. Blackboard allows faculty to deliver course materials, such as syllabi, handouts, and quizzes, to students; it also provides grade management tools and other functionality. A mobile version of Blackboard, Blackboard Mobile Learn, is also available to provide USC instructors and students access to their Blackboard course information directly from their smartphones and tablets.
Blackboard Collaborate is a web conferencing tool with features such as video or audio chat, whiteboard, slideshow, and screen sharing. Visit itservices.usc.edu/blackboardcollaborate for details.
As a current USC faculty member, you may download up to five copies of the latest version of Microsoft Office for use on your personal or work computing equipment, including desktop or laptop computers, and up to five copies on your iPhone, iPad, and Android and Windows mobile devices.
The Learning Environments group oversees services for ITS-managed computing centers, general-assignment classrooms, seminar rooms, and auditoria. For information about learning space support and technology available in USC’s general-assignment classrooms, and the services provided in ITS-managed computing centers (KOH, WPH, LVL), call 213-821-6601 or visit the Learning Environments page.
USC Computing Centers
For information about USC computing centers and instructional labs, or to reserve a lab, go to the USC Computing Centers page.
High-Performance Computing Resources
The Center for High-Performance Computing (HPC) is an interdisciplinary partnership that bridges USC’s unique strengths in scientific computing, computer science, and high-performance computing and communications by supporting more than 110 research groups in a wide variety of disciplines, including astronomy, civil and environmental engineering, computational biology, earth sciences, epigenetics, health sciences, linguistics, materials science, natural language translation, and pharmacology.
For information about USC’s high-performance computing resources, visit the HPC website.
MyUSC, the university’s portal, is available at http://my.usc.edu. It provides personalized and customizable gateway pages via USC’s single-sign-on system, which lets you use your USC NetID credentials to access multiple university services.
As a USC employee, you receive access to lynda.com, an online training provider offering more than 2,380 courses on a broad range of computing and technology topics, including Google Apps, Blackboard, Adobe products, Microsoft Office, web design and development, audio/video production, computer programming, and mobile devices. For access, visit itservices.usc.edu/lynda.
Documentation, Announcements, and Alerts
For information about network and systems downtimes and scheduled maintenance, see the ITS homepage. The ITS website also contains documentation on connecting to the USC network and using supported software programs.
For help with network connectivity and software, please contact the ITS Customer Support Center by emailing email@example.com or calling 213-740-5555. See the Contact ITS page for more information.
Some USC schools and departments maintain their own IT help desk. For information about the IT help provided by these schools and departments, visit the Local IT Support page.
Research and computing assistance is available 24 hours a day during the academic year (except from Saturday midnight-Sunday 9:00 a.m.) in the Leavey Library Information Commons, located on the lower level.