USC’s Information Technology Services (ITS) provides a variety of services to support faculty in their teaching, research, and other professional activities.
For help with network connectivity and software, contact the consultants at the ITS Customer Support Center by emailing firstname.lastname@example.org or calling 213-740-5555. Walk-in support is available in the Ahmanson Information Commons at Leavey Library on the lower level. Visit the Customer Support Center page for additional information.
Some USC schools and departments maintain their own IT help desk. For information about the IT help provided by these schools and departments, visit the Local IT Support page.
USC NetID Account Activation
In order to activate your USC email account, visit the USC NetID Account Services website.
Username and Password
ITS assigns all users a unique username based on their name. It is important that you create a secure password for your USC account. Please see the About Your USC Password page for information on creating a secure, or strong, password.
To protect your computing account and the university computer system, ITS recommends that you visit the USC NetID Account Services website to change your password every year.
For information about the different ways of connecting to the USC network from desktop computers, laptop computers, or from mobile devices, visit itservices.usc.edu/network.
Microsoft Office 365
The university has identified Microsoft’s cloud-based Office 365 product as the replacement for the university’s central email system for faculty and staff. Most USC employees with email accounts on the central email system will be scheduled to move to Office 365 on a departmental basis over the course of the 2014 calendar year. For more information on Office 365, including information on how it will be rolled out to the university, visit the Microsoft Office 365 page.
Departmental Email Accounts
Some schools and departments provide their faculty and staff with email accounts in addition to the central email system. To find out if your school or department has its own email system, contact your school or department’s local IT support.
Google Apps at USC
At this time, Google Apps at USC accounts that include email services are available only to students. USC faculty and staff are eligible for Google Drive accounts that include file storage and collaboration features only.
Technology-Enhanced Learning (TEL) Resources
Educational Technologies: Center for Scholarly Technology (CST)
The Center for Scholarly Technology identifies and recommends innovative and effective technologies and practices to advance teaching, learning, and research in support of USC’s strategic vision. The CST offers resources, consulting, and training in educational technologies, instructional design, mobile and online learning, assessment and evaluation, and the Blackboard learning management system. For more information, contact the CST at email@example.com, or visit the Educational Technologies: Center for Scholarly Technology website.
For information about and access to Blackboard, USC’s online learning management system, visit blackboard.usc.edu. Blackboard allows faculty to deliver course materials, such as syllabi, handouts, and quizzes, to students; it also provides grade management tools and other functionality.
Blackboard Mobile Learn
Blackboard Mobile Learn is a free mobile application that brings teaching and learning to mobile devices and gives USC instructors and students access to their Blackboard course information directly from their smartphones and tablets. For more information, see the Blackboard Help for Faculty website.
The Learning Environments group oversees services for ITS-managed computing centers, general-assignment classrooms, seminar rooms, and auditoria. For information about learning space support and technology available in USC’s general-assignment classrooms, and the services provided in ITS-managed computing centers (KOH, SAL, and WPH), call 213-821-6601 or visit the Learning Environments page.
USC Computing Centers
For information about USC computing centers and instructional labs, or to reserve a lab, go to the USC Computing Centers page.
High-Performance Computing Resources
The Center for High-Performance Computing (HPC) is an interdisciplinary partnership that bridges USC’s unique strengths in scientific computing, computer science, and high-performance computing and communications by supporting more than 110 research groups in a wide variety of disciplines, including astronomy, civil and environmental engineering, computational biology, earth sciences, epigenetics, health sciences, linguistics, materials science, natural language translation, and pharmacology.
For information about USC’s high-performance computing resources, visit the HPC website.
Free Antivirus and Other Software
To download free antivirus software for home or office use, visit the Software Download page. Other software is available as well. (A valid USC login is required.)
MyUSC, the university’s portal, is available at http://my.usc.edu. It provides centralized access to various online accounts, such as Blackboard, and other resources, such as university and departmental announcements, national news, and other services. MyUSC is part of the university’s single sign-on system, which means that you may log in using your USC user name and password.
USCmobile (mobile.usc.edu) provides access to a broad range of USC content from your smartphone or tablet, including campus directories, maps, news, events, tram routes and arrival times, and more.
As a USC employee, you receive access to lynda.com, an online training provider offering more than 2,380 courses on a broad range of computing and technology topics, including Google Apps, Blackboard, Adobe products, Microsoft Office, web design and development, audio/video production, computer programming, and mobile devices. For access, visit itservices.usc.edu/lynda.
Computing Documentation, Announcements, and Alerts
For information about network and systems downtimes and scheduled maintenance, see the ITS homepage. The ITS website also contains documentation on connecting to the USC network and using supported software programs.
Research and computing assistance is available 24 hours a day during the academic year (except from Saturday midnight-Sunday 9:00 a.m.) in the Leavey Library Information Commons, located on the lower level.