Zoom Phone

As a result of a campus-wide collaboration, Zoom Phone has replaced USC’s costly legacy telephony and communications systems. This represents an incredible achievement in delimiting our ability to support how our campuses operate today and into the future. Zoom Phone delivers a highly available, forward-looking digital campus communication platform that encompasses phone, video, and data services to support more than 20,000 faculty and staff.

The following toolkit provides key information about the overall project, as well as training and support resources.

Campus Voice Overview

Project Overview

Aimed at providing a better experience for faculty and staff, the  Zoom Phone transition was a key component of the broader Campus Voice project. The benefits include added capabilities to boost productivity in an increasingly dynamic university environment. 

In addition to ease of use, Zoom Phone allows faculty and staff the ability to view call history, statistics, and recordings and transfer calls to different devices. Users can easily move between mobile apps, desktop apps and desk phones or cell phones by placing the call on hold and resuming it from another device.

Software-based phones, known as softphones, also provide these additional benefits:

Easy to use: Dialing numbers is as easy as a couple of mouse clicks. Find university contacts quickly by typing in the name for a list of auto-populated options.

Mobile: With you, wherever you work.

Environmentally friendly: Can be used with your existing USC-provided computer without the need of additional hardware.

In addition, Zoom Phone represents long-term cost savings that can fund additional technology investments, while providing a state-of-the-art telephony solution worthy of a world-class institution such as USC.

Enhanced 911 (E911)

Zoom Phone provides greater emergency capabilities for our USC community through its Enhanced 911 features, including the ability to dynamically track the location of users as they move around campus and other places. This ensures users’ locations are up to date in the event of an emergency. In addition, the Department of Public Safety (DPS) is also notified of any 911 calls through Zoom.

E911 allows law enforcement to determine the location of 911 calls, while ensuring the university follows the FCC regulations of Kari’s Law and Ray Baum’s Act of 2018.

FAQs

Training Resources

Have two minutes? Watch this overview video.

Helpful Information

Zoom E911

Zoom E911 Location Services Set-Up

ITS Support 

  • The ITS Service Desk provides support to the USC community 24 hours a day, 365 days a year. 
  • Call (213) 740-5555 and choose option 2 to receive assistance. Please note that some requests may require a government ID for user verification.
  • Report an Issue on the ITS Service Portal.
  • Search for information on the ITS Service Portal.