UX Research
What We Do
The ITS User Experience Research team helps ensure USC’s digital tools are intuitive, accessible, and aligned with real user needs. Through user research, we help teams build solutions that are valuable and usable, while also achieving business goals.
Sign Up to Participate in UX Studies
Students, faculty, and staff can join our research cohort and get invited to short feedback sessions throughout the year.
Participating helps improve tools you use every day— like registration, course search, advising, campus services, and more.
We will invite you to participate approximately once per semester, and you can remove yourself from the emails at any time.
Request UX Research for Your Project
If you’re a USC team member (staff, faculty, or project lead) looking to improve or launch a digital service, we can support you with end-to-end research — planning, recruitment, conducting studies, and providing recommendations.
Please fill out the Service Now form in the button below and select “Type of Request: UX Research.”
We look forward to working with you.
Our Work
Methods We Use
- Competitor evaluations
- Design recommendations
- Usability testing (responsive design)
- Surveys & feedback studies
- Interviews & focus groups
- Information architecture
Recent Projects
Sites.usc.edu Platform
Customer Interviews for Process Updates
In this one month study, we conducted formal interviews with over twenty sites.usc.edu users to map their workflows and understand key challenges. Our analysis produced 140 categorized findings, which we translated into clear strategic recommendations for improving the platform. This image shows a radial graph of 3 data points scaled from 1 to 5: WordPress Experience, Job Amt, and # of Websites, showing “Never Novice” as Levels 1, 1, 1 for each.
Experience USC Homepage Redesign
Redesign Usability Tests
A multi-phase project that addressed the need to integrate important links from MyUSC and OASIS. The new Experience USC homepage received positive feedback from student users — from usability and navigation improvements, to increased satisfaction from new and valuable content. The image above shows a section of the new homepage where students’ favorite resources are gathered for easy access.
Schedule of Classes Redesign and Admin tool
Redesign Usability Tests
During a year+ of iterative design, research, and development, user feedback guided each round of updates to the Schedule of Classes new codeline. This image shows a compiled video reel of 10 users evaluating, commenting on, and telling us their first thoughts of the new General Education tab, shared out to the stakeholders.