This function allows calls to be forwarded when your telephone line is busy or when you do not answer the call after a set period of time.
If your telephone line is busy when the call comes in, the call forwards immediately. If your line is not busy, the incoming call rings to your phone, then forwards only if it remains unanswered longer than the preset period.
Using Automatic Call Forwarding When Busy or Not Answered
To have this call forwarding configured for your phone, please contact the ITS Communications Services Group (CSG) at 213-740-3814.
To activate automatic call forwarding once it has been configured for you telephone set, press the SEND ALL button on your telephone set to forward calls immediately.
Please refer to your telephone set’s manual to find where the SEND ALL button is located on your set.
Getting Help
For additional assistance with this function, telecommunications coordinators should submit a request through the Technology Management Information System (TMIS) (USC Login Required). Faculty and staff may submit a request via a Communication Service Request (CSR) (USC Login Required).