ServiceNow is the request and issue tracking system used by ITS to provide customer support. 


  • Instance-based implementation.
  • Easily track assets and requests.
  • The improved operational tracking helps to track the operations performed.
  • Confidentiality and integrity of data. 


  • Available to all current USC faculty, staff, and students. 


  • ServiceNow is a free service. 

Helpful Links

ITS Support 

  • The ITS Service Desk provides support to the USC community 24 hours a day, 365 days a year. 
  • Call (213) 740-5555 and choose option 2 to receive assistance. 
  • Report an Issue on the ITS Service Portal.
  • Search for information on the ITS Service Portal.
  • Email for support from Monday to Friday, 8 am to 6 pm.