ServiceNow is the request and issue tracking system used by ITS to provide customer support. 

Features

• Instance-based implementation.
• Easily track assets and requests.
• The improved operational tracking helps to track the operations performed.
• Confidentiality and integrity of data. 

 Eligibility 

• Available to all current USC faculty, staff, and students. 

Pricing 

• ServiceNow is a free service. 

Helpful Links

• Visit the ITS Service Portal. 

ITS Support 

• The ITS Service Desk provides support to the USC community 24 hours a day, 365 days a year. 
• Call (213) 740-5555 and choose option 2 to receive assistance. Please note that some requests may require a government ID for user verification.
• Report an Issue on the ITS Service Portal.
• Search for information on the ITS Service Portal.