Most campus offices will use the campus switch for telephone line services. Listed below are additional telephone line types that are available for off-campus facilities and other special purposes.

• Centrex or Centranet Phone Line Installation
• Off-campus Centrex Phone Line Installation
• Measured Business Phone Line Installation
• Dedicated Phone Line Installation

Centrex or Centranet Phone Line Installation

Centrex is an AT&T telephone line while Centranet is a Verizon telephone line. Both are analog or digital lines used as a substitute for a business telephone system. If you can dial a five-digit extension rather than the seven-digit phone number to reach someone on campus, then you are on one of these systems. Centranet is associated with the following prefixes and is available on the Health Sciences and University Park campuses:

Campus Location Area Code Prefix Extension University Park 5ESS 213 740 0-xxxx University Park 5ESS 213 821 1-xxxx Health Sciences 5ESS 323 442 2-xxxx

For locations off campus, Centrex may be available with five-digit access. Not all off-campus locations have five-digit access back to the Health Sciences or University Park campuses. Centrex is associated with the following prefixes and is available on the Health Sciences and University Park campuses:

Campus Location Area Code Prefix Extension University Park Centrex 213 743 3-xxxx Health Sciences Centrex 323 224 4-xxxx

For the campus locations listed above, there are no monthly service charges associated with having a Centrex or Centranet telephone line, nor are there additional fees for the following features: call forward, call hold, call transfer, conference call, speed dial, and touch tone.

Avaya, Centrex, or Centranet telephone installation services are billed on an hourly basis.

Service Rate per Hour One-Time Fee New Line Installation – Analog $75.00 $50.00 New Line Installation – ISDN (see note below) $75.00 $71.00 Move Existing Line within Building (see note below) $75.00 $50.00 Move Existing Analog Line between Two Buildings (see note below) $75.00 $50.00 Move Existing ISDN Line between Two Buildings (see note below) $75.00 $71.00 Feature Modifications to Existing Line n/a $11.00 Expedite (see note below) $123.00 $60.00

In addition, there is a one-time charge that includes the vendor cost and software change. Please see the table below.

Service One-Time Fee AT&T Centrex – Analog $70.00 AT&T Centrx – ISDN $275.00 Avaya – Analog $160.00 Avaya – Digital $185.00 Avaya – VoIP* $85.00 Verizon – Analog Centranet $30.00 Verizon – ISDN Centranet $105.00

Data port activation not included in pricing.

NOTE: The charge to install a new line or to relocate an existing line does not include wire or cable installation (refer to Outlet Installation). Customers requesting to expedite a service will be charged the expedite rate per hour plus one-time fees associated with the service to expedite.

Off-campus Centrex Phone Line Installation

Centrex is an AT&T analog or digital telephone line used as a substitute for a business telephone system offering the following benefits:

• Centrex is a better analog line than the Measured Business telephone line for small, remote office locations that need to transfer phone calls to an external location.
• The price of a Centrex telephone line is almost identical to that of a Measured Business telephone line, and Centrex customers receive priority service from the carrier.
• Centrex offers a feature called Direct Inward Dial/Direct Outward Dial (DID/DOD) that allows you to transfer an incoming call to any other telephone number in the world. This is very useful for businesses with telecommuters and branch offices. Moreover, calls to other Centrex lines within the same area code and prefix are free.

The monthly charge for an off-campus Centrex telephone line does not include charges for toll and long-distance usage. Calls to 900, 976, or 700 services are not allowed on any university telephone. If cable and wire already exist up to the jack in the wall, the installation cost includes a service technician labor charge plus vendor installation charges. However, if cable and wire do not already exist up to the jack in the wall, Outlet Installation charges will also apply.

Service Monthly Charge ITS Installation Vendor Installation Off-campus Centrex Phone Line $25.00 $75.00 per hour $220.00 (flat fee) Vendor-supported Voicemail (covers 100 messages) $21.75 n/a n/a

Measured Business Phone Line Installation

A Measured Business telephone line is the generic analog business line offered by local exchange carriers, including AT&T and Verizon. The typical Measured Business lines are used for stand-alone modems and fax machines.

The monthly charge for a Measured Business telephone line does not include charges for toll and long-distance usage. Calls to 900, 976, or 700 services are not allowed on any university telephone. If cable and wire already exist up to the jack in the wall, the installation cost includes a service technician labor charge plus vendor installation charges. However, if cable and wire do not already exist up to the jack in the wall, Outlet Installation charges will also apply.

Service Monthly Charge ITS Installation Vendor Installation Measured Business Phone Line $24.00 $75.00 per hour $220.00 (flat fee) Feature Changes: – Hunting for Available Line $0.55 n/a n/a – Unlisted Phone Number $0.35 n/a n/a – Inside Wire/Jack Repair $1.50 n/a n/a – Custom Calling Service (includes call forwarding, information services, and call blocking) $4.50 n/a n/a

Dedicated Phone Line Installation

Dedicated telephone lines are point-to-point circuits that bypass AT&T or Verizon in order to network two devices, e.g., card reader to a server, a remote monitoring device to a server, etc. There is no call usage associated with this service. However, if cable and wire do not already exist up to the jack in the wall, Outlet Installation charges will also apply.

Service Monthly Charge ITS Installation Vendor Installation DS1 (Dedicated 1.544 megabit digital service line) $230.00 $75.00 per hour $1,300.00 flat fee Point-to-point Circuits on the University Park and Health Sciences campuses: – 2-wire (see note below) $23.50 $75.00 per hour n/a – 4-wire (see note below) $29.00 $75.00 per hour n/a – Single fiber strand (see note below) $200.00 $75.00 per hour n/a

NOTE: Dedicated circuits beyond the University Park and Health Sciences campuses will vary in price depending on the mileage between the two central office locations.

To order any of these services, please submit a request via a Communication Service Request (CSR) (USC Login Required).