ITS Alerts Archive

From 9:00 p.m. PT on Friday, January 9, 2026, to approximately 12:00 a.m. PT on Saturday, January 10, 2026, ITS will perform a scheduled…Continue Reading Scheduled Maintenance: Firewall Firmware Upgrade (Jan. 9–10)

Between 10:00 p.m. on Tuesday, January 6, and 2:00 a.m. on Wednesday, January 7, ITS will be performing maintenance on the USC wireless networks….Continue Reading Scheduled Maintenance: USC Wireless Networks (Jan. 6-7)

To help ensure that Zoom’s AI and transcription features are used deliberately and transparently, ITS is making a change to Zoom’s transcription setting for…Continue Reading ITS Updates Zoom Transcription Defaults to Foster the Visible and Intentional Use of AI Tools

From 9:00 p.m. PST on Tuesday, December 17, 2025, to approximately 10:00 p.m. PST, Granite Telecommunications will perform scheduled maintenance on Granite EPIK services…Continue Reading Scheduled Maintenance: Granite EPIK Services (Dec. 17)

From 6 p.m. PST on Friday, Dec. 12, to approximately 6 p.m. PST on Saturday, Dec. 13, ITS will perform required maintenance on the…Continue Reading Scheduled Maintenance: USC NetID Account Services (Dec. 12–13)

From Friday, December 19, through Wednesday, December 24, Qualtrics will be unavailable while the vendor performs system maintenance to improve performance and reliability. During…Continue Reading Scheduled Maintenance: Qualtrics (Dec. 19–24)

From 1 p.m. to approximately 3 p.m. on Sunday, Nov. 30, ITS will perform a critical security update to VPN services. During this time,…Continue Reading Scheduled Maintenance: VPN Services (Nov. 30)

From 11 p.m. on Tuesday, November 25, to approximately 2 a.m. on Wednesday, November 26, the Learning Environments (LE) Solutions Team will perform required…Continue Reading Scheduled Maintenance: Shure Audio Firmware (Nov. 25–26)

The service issues affecting 1Password for customers have been resolved. The vendor has implemented mitigation steps and service has been restored. ITS teams will…Continue Reading Resolved: 1Password Service Issues (Nov. 18)

1Password is experiencing service issues. Customers using 1Password may experience difficulties with sign-ins, SSO authentication, MFA prompts, and accessing stored items within 1Password. The…Continue Reading Investigating: 1Password Service Issues (Nov. 18)

Beginning at 11 a.m. on Saturday, October 25, ITS will perform a rolling reboot of on-campus VPN hardware. This maintenance should not impact users…Continue Reading Scheduled Maintenance: VPN Hardware (Oct. 25)

ITS has confirmed that the issues affecting the Brightspace application, caused by the global Amazon Web Services (AWS) outage, have been resolved. All systems…Continue Reading Resolved: Brightspace Service Degradation (Oct. 20)

ITS continues to monitor the global Amazon Web Services (AWS) outage impacting the Brightspace application. While access has been restored for many users, some…Continue Reading Service Disruption Update: Brightspace Application (Oct. 20)

From 6 a.m. to 5 p.m. Thursday, Oct. 9, 2025, ITS Learning Environments will migrate the Audinate Dante Domain Manager (DDM) server to release…Continue Reading Scheduled Maintenance: Audinate Dante Domain Manager (Oct. 9)

From 10 p.m. on Thursday, October 9, to approximately 6 a.m. on Friday, October 10, ITS will perform required maintenance on the Zoom Room…Continue Reading Scheduled Maintenance: Zoom Room Application (Oct. 9–10)