Google Changes – Alumni

Alumni and Former Student Account Access

To mitigate cybersecurity and data privacy risks and to comply with licensing agreements, the University of Southern California is no longer able to provide Google Workspace, which includes Gmail (@usc.edu) for University alumni and former students (attendees). While this change is needed, we acknowledge that our alumni and retirees are important members of the University community, and we recognize that this change may cause disruption. Our plan is intended to balance support for our community with risks and requirements to comply with laws, policies, and agreements for security, privacy, and licensing. 

As you will be losing access to your usc.edu account, we recommend you begin transferring and reviewing account data as soon as possible. You should take time to update your accounts, subscriptions, memberships, and contacts. We also suggest you review and download or transfer the personal emails, contacts, and files you want to keep to a different account. 

Accounts will be deactivated one year after leaving the university

NEXT STEPS

  1. You can request an Alumni Gmail Account (@alumni.usc.edu) following your degree conferral. To learn more about your alumni email options, visit https://alumni.usc.edu/faq/#email.
  2. Your Google email, Drive, and account are linked. To preserve your data, please visit Google Support for assistance on migrating data from your student email to an alternate, non-USC Gmail account before it is permanently deleted. 

    Please note: Alumni email accounts are 2GB Gmail-only and cannot support student account transfers due to storage limitations.
  3. It is important that you change all accounts, logins, and contacts (e.g., utilities, Facebook, subscriptions) that use your USC email to another personal email.
  4. For other applications — such as Oasis via myUSC — please download your data before access is removed.

What we’re doing

To help keep alumni and retirees on track for a smooth transition and to ensure they have the support they need, we will send reminders to alumni and retirees with helpful links to access tools and request support. 

ITS Support 

  • The ITS Service Desk provides support to the USC community 24 hours a day, 365 days a year. 
  • Call (213) 740-5555 and choose option 2 to receive assistance. Please note that some requests may require a government ID for user verification.
  • Report an Issue on the ITS Service Portal.
  • Search for information on the ITS Service Portal.