EFax

As part of the ongoing Campus Voice program, we are launching an Electronic Fax service (EFAX) to replace existing analog fax technology across the University.   

The new EFAX solution provides the following benefits: 

  • Aligns with the Federal Communications Commission (FCC) initiative to sunset copper line services and provides cost avoidance and analog footprint reduction. 
  • Avoids long time-to-repair timeframes for aging fax and network services.  
  • Meets major global compliance standards, including HIPAA, FERPA, PCI, ISO 27001, GDPR, and others.​
  • Aligns with SecureUSC protocols, ensuring end-to-end encryption and role-specific access controls. 
  • Provides improved user support and oversight through advanced reporting and controls. 

Features

  • The EFAX solution transitions the University from a legacy fax service to a cutting-edge, secure digital platform facilitated by the InterFAX solution.​  
  • EFAX provides the ability to send and receive faxes from a simple-to-use, online EFAX portal directly from your computer.   
  • The InterFAX online fax service is a high-capacity, reliable, and globally accessible service that enables the transmission and reception of faxes from any internet-connected application with no installations. 
  • To request EFAX service set-up, please see details here: ITS Services – USC IT Services 

Eligibility

  • All USC faculty and staff.
  • EFAX Group Users: One fax number for a defined user group. All users will receive faxes sent to the group fax number and distributed to individual emails in the defined group. This option introduces the benefit that all group users receive all faxes sent to the group and limits the need for fax distribution within the group. 
  • EFAX Individual Users: One fax number per user. The user will receive incoming faxes to the individual fax number and distribute them to their individual email. 

Pricing

  • EFax is a free service.

Helpful Links

ITS Support 

  • The ITS Service Desk provides support to the USC community 24 hours a day, 365 days a year. 
  • Call (213) 740-5555 and choose option 2 to receive assistance. Please note that some requests may require a government ID for user verification.
  • Report an Issue on the ITS Service Portal.
  • Search for information on the ITS Service Portal.