A bypass code is a temporary passcode created for a user to access a Duo-protected application, so that enrolled users who are having problems with their mobile devices (e.g., mobile service is disrupted, the device is lost or stolen, etc.) or who can’t use their enrolled devices (on a plane without mobile data services) can still access their Duo-protected systems. It can be used up to 10 times on the day it is issued. Bypass Codes are not intended as a user’s only multifactor method.
To begin, visit the USC NetID Account Services page at https://itservices.usc.edu/uscnetid/ and select Get a Duo Bypass Code for a Day.
Log in with your USC NetID and password, and click the Validate button.
You will be directed to the following page, which will provide ways to receive your verification link: by QR Code, web link, SMS, or Email.
QR Code
URL
SMS
ID Verification Process
Agree to the USC Privacy Notice and click begin verifying. Select the country the ID you will be using is from and click select.
Take a clear picture of the front of your ID. Make sure your picture is clear and has a dark background. If you’re having trouble, select capture tips to discover options to resolve your problem. Once you have taken a picture of your ID, Persona will process your ID.
Once your ID is submitted, please get ready to take a selfie to ensure you are who you say you are. Select “get started”. Center yourself on the screen and select “take photo”. Rotate your head by following the prompts on the screen. Once you are done, navigate back to the page you started on to receive your Duo Bypass code.
ITS Support
- The ITS Service Desk provides support to the USC community 24 hours a day, 365 days a year.
- Call (213) 740-5555 and choose option 2 to receive assistance. Please note that some requests may require a government ID for user verification.
- Report an Issue on the ITS Service Portal.
- Search for information on the ITS Service Portal.