The ITS Customer Support Center (CSC) provides support to the USC community for connecting to the USC Network and using supported applications.
For desktop support, individuals should consult the list of local IT contacts.
IT Support Blog
For self-help on topics that are not already covered in the ITS documentation on this website, see the CSC’s IT Support blog.
Hours for Telephone and Email Support
Monday – Thursday: 8:00 a.m. – 7:00 p.m.
Friday: 8:00 a.m. – 5:00 p.m.
Saturday – Sunday: 1:00 p.m. – 5:00 p.m.
The CSC walk-in support office is located in the Ahmanson Information Commons at Leavey Library, Lower Level.
Hours for Walk-In Support
Monday – Thursday: 9:00 a.m. – 7:00 p.m.
Friday: 9:00 a.m. – 5:00 p.m.
Saturday – Sunday: Closed
The ITS Customer Support Center is closed on university holidays. To view the academic calendar, see http://academics.usc.edu/calendar.
The ITS Operations Center (ITS OC)
The ITS Operations Center is staffed 24 hours per day, 7 days per week. They can be reached at 213-740-5555. Please contact them for network outages or other urgent problems that occur outside of the CSC’s business hours.
USC Computing Centers
ITS Customer Feedback
If you would like to provide feedback to the Customer Support Center, please fill out the ITS Customer Feedback Form.