The ITS Customer Support Center (CSC) provides support to the USC community for connecting to the USC Network and using supported applications.
For desktop support, individuals should consult the list of local IT contacts.
Hours for Telephone and Email Support
Monday – Thursday: 8:00 a.m. – 7:00 p.m.
Friday: 8:00 a.m. – 5:00 p.m.
Saturday – Sunday: 1:00 p.m. – 5:00 p.m.
Hours for Telephone and Email Support, Thanksgiving Weekend (11/25 – 11/29)
Wednesday: 8:00 a.m. – 5:00 p.m.
Thursday – Friday: Closed
Saturday – Sunday: 9:00 a.m. – 5:00 p.m.
The ITS Customer Support Center is closed on university holidays. To view the academic calendar, see http://academics.usc.edu/calendar.
ITS Service Center Cart
The ITS Service Center Cart provides mobile walk-up support to the USC community for connecting to USC wireless networks and using supported applications. For information on cart hours and locations, see the ITS Service Center Cart website.
IT Support Blog
For self-help on topics that are not already covered in the ITS documentation on this website, see the CSC’s IT Support blog.
ITS Operations Center (OC)
The ITS Operations Center is staffed 24 hours per day, 7 days per week. They can be reached at 213-740-5555. Please contact them for network outages or other urgent problems that occur outside of the CSC’s business hours.
USC Computing Centers
Computing Recommendations for USC Faculty and Staff
ITS Customer Feedback
If you would like to provide feedback to the Customer Support Center, please fill out the ITS Customer Feedback Form.