Contact ITS

The ITS Customer Support Center (CSC) provides support to the USC community for connecting to the USC Network and using supported applications.

For desktop support, individuals should consult the list of local IT contacts.

Phone Support

213-740-5555

Hours for Telephone Support

24 hours per day, 7 days per week

Email Support

Hours for Email Support

Monday – Friday, 8:00 a.m. – 7:00 p.m.

Email support is not available on university holidays. To view the academic calendar, see http://academics.usc.edu/calendar.

Winter Recess Hours (Effective 12/15/2016 – 1/8/2017)

Hours for Telephone Support

24 hours per day, 7 days per week

Hours for Email Support

Monday – Friday, 8:00 a.m. – 5:00 p.m.

Email support is not available on university holidays. To view the academic calendar, see http://academics.usc.edu/calendar.

ITS Service Center Cart

The ITS Service Center Cart provides mobile walk-up support to the USC community for connecting to USC wireless networks and using supported applications. For information on cart hours and locations, see the ITS Service Center Cart website.

IT Support Blog

For self-help on topics that are not already covered in the ITS documentation on this website, see the CSC’s IT Support blog.

ITS Operations Center (OC)

The ITS Operations Center is staffed 24 hours per day, 7 days per week. They can be reached at 213-740-5555. Please contact them for network outages or other urgent problems that occur outside of the CSC’s business hours.

USC Computing Centers

Locations and Hours

Computing Recommendations for USC Faculty and Staff

Hardware and software recommendations (2016-2017)

ITS Customer Feedback

If you would like to provide feedback to the Customer Support Center, please fill out the ITS Customer Feedback Form.