- ITS Updates Zoom Transcription Defaults to Foster the Visible and Intentional Use of AI ToolsTo help ensure that Zoom’s AI and transcription features are used deliberately and transparently, ITS is making a change to Zoom’s transcription setting for faculty and staff. Currently, automated transcription is turned on by default for all meetings. Beginning at 10 p.m. on December 18, 2025, transcription and closed captioning will be off by default. This…Continue Reading ITS Updates Zoom Transcription Defaults to Foster the Visible and Intentional Use of AI Tools
- Scheduled Maintenance: Granite EPIK Services (Dec. 17)From 9:00 p.m. PST on Tuesday, December 17, 2025, to approximately 10:00 p.m. PST, Granite Telecommunications will perform scheduled maintenance on Granite EPIK services in the Los Angeles data center as part of an infrastructure upgrade to improve network redundancy and long-term service resiliency. During this time, users with Granite EPIK devices connected to the…Continue Reading Scheduled Maintenance: Granite EPIK Services (Dec. 17)
- Scheduled Maintenance: Qualtrics (Dec. 19–24)From Friday, December 19, through Wednesday, December 24, Qualtrics will be unavailable while the vendor performs system maintenance to improve performance and reliability. During this maintenance window, users will be unable to access the Qualtrics platform. Any scheduled surveys and email distributions will be delayed but will automatically resume once maintenance is complete. All survey…Continue Reading Scheduled Maintenance: Qualtrics (Dec. 19–24)
ITS Support
- The ITS Service Desk provides support to the USC community 24 hours a day, 365 days a year.
- Call (213) 740-5555 and choose option 2 to receive assistance. Please note that some requests may require a government ID for user verification.
- Report an Issue on the ITS Service Portal.
- Search for information on the ITS Service Portal.