Workday

Workday is USC’s enterprise human resources, benefits, payroll, and performance management system, which is designed to modernize and improve the way USC delivers key services to staff and faculty. Workday also includes employee self-service features that allow employees to manage all personal information (benefits, payroll deductions, address changes, etc) and manager self-service features that allow managers to access and analyze employee/team information (enhanced reporting, online analytics, etc.). 

Note: Workday is taken off-line for weekly maintenance between 11:00 pm Friday and 3:00 am Saturday.

Features

  • Self-serve functions allow employees to update personal information, enter time worked (non-exempt employees), enter time off requests, retrieve pay and benefits information, sign up for benefits, participate in performance evaluations, and conduct other HR-related functions. 
  • School and department-level human resources staff initiate and process hiring, compensation changes, terminations, and other HR and payroll processes in Workday.
  • Managers use Workday to approve time-off requests and other business processes, conduct performance evaluations, and retrieve information about employees in their units.
  • Workday is software-as-a-service, providing USC with the benefit of regular updates and enhancements without significant internal programming effort.
  • Workday is supported on Internet Explorer, Firefox, Chrome, and Safari. 

Eligibility

  • USC faculty, staff, and student workers (including graduate assistants) are eligible to use Workday.

Pricing

  • There is no charge to access Workday.

Helpful Links

  • All USC employees can sign into Workday using their USC NetID username and password. For assistance with accessing and using Workday, contact the Human Resources Service Center at 213-821-8100 or send an email to uschr@usc.edu.
  • Open a Request Ticket for Workday on the ITS Service Portal.
  • Search for How-To Instructions and knowledge-based articles on the ITS Service Portal. 

ITS Support 

  • The ITS Service Desk provides support to the USC community 24 hours a day, 365 days a year. 
  • Call (213) 740-5555 and choose option 2 to receive assistance. 
  • Report an Issue on the ITS Service Portal.
  • Search for information on the ITS Service Portal.
  • Email consult@usc.edu for support from Monday to Friday, 8 am to 6 pm.