The ITS Customer Support Center supports the USC community with equipment, software, connectivity, and applications. Please note that some requests may require a government ID for user verification.
For support from an administrative or academic unit or department, check out the list of local IT contacts. Media inquiries should contact its-news@usc.edu.
Need Help?
Submit a Ticket
Phone Support
213-740-5555
Hours: 24 hours per day, 7 days per week
Report Security Issues or Suspicious Activity
To Report an Information Security Incident
Email security@usc.edu or call the ITS 24×7 support hotline 213-740-5555.
To Report Suspicious Emails
Email phishing@usc.edu
USC Computing Centers
ITS Customer Feedback
If you would like to provide feedback, please fill out the ITS Customer Feedback Form.
For service requests, please do not use this form; use the contact information above.
ITS Support
- The ITS Service Desk provides support to the USC community 24 hours a day, 365 days a year.
- Call (213) 740-5555 and choose option 2 to receive assistance. Please note that some requests may require a government ID for user verification.
- Report an Issue on the ITS Service Portal.
- Search for information on the ITS Service Portal.
ITS Communications
For media requests, feedback, or updates to ITS websites, please contact the ITS Communications Department.
(Note: This is not the Customer Support Center.)