
ITS Mission
Information Technology Services is committed to delivering innovative, sustainable, and people-centric technology solutions.
ITS Themes & Strategic Priorities
ITS is focused on six themes to enhance capabilities and gain valuable customer insights, bringing the team together with a shared vision and clear priorities for success. Each theme is supported by priorities that guide our efforts and focus areas.
Our People at Heart
We foster, recognize, and celebrate our talent, enabled by a culture of empowerment, effective leadership, and talent practices.
Priorities:
- Foster an empowering and engaging workplace in ITS.
- Build strong leadership for future-ready ITS strategy.
Customers Front & Center
We aim to understand and collaborate with our technology’s users to align their needs with the university’s mission.
Priorities:
- Emphasize user involvement in product and service lifecycle.
- Align ITS with USC goals through strategic customer collaboration.
Technology for the Future
We drive USC’s technology lifecycle to create sustainable value for the next generation of IT through our people, processes, and solutions.
Priorities:
- Foster innovation and emerging technology.
- Enhance technology management through enterprise technology architecture.
Lean into our Central Role
We capitalize on our role as a technology hub and build partnerships across USC to create a broad technological advantage.
Priorities:
- Develop scalable and sustainable technology solutions.
- Align ITS initiatives with USC goals.
Focus on Value & Excellence
We focus on creating sustainable value for USC while defining and efficiently achieving excellence in the services we provide.
Priorities:
- Promote financial diligence for efficient information technology.
- Drive excellence through continuous improvement and empowerment.
Clear Direction
We maintain and follow a comprehensive and dynamic strategy that aligns our leadership, staff, and partners to realize shared goals.
Priorities:
- Execute a dynamic strategy to achieve ITS goals.
- Align operating model and organizational structure.
News
- Add a Secondary Email to Speed Up NetID RecoveryBefore heading out for the summer, take two minutes to add a secondary email address to your account profile. This…Continue Reading Add a Secondary Email to Speed Up NetID Recovery
- USC’s Colocation Data Center Achieves SOC 2 Certification, Reinforcing Security and TrustThe ITS Colocation Data Center team at USC has officially achieved SOC 2 certification, marking a major milestone in the…Continue Reading USC’s Colocation Data Center Achieves SOC 2 Certification, Reinforcing Security and Trust
- User Digest Arrives April 22Starting April 22, USC is rolling out User Digest, a daily email summary that helps you stay on top of…Continue Reading User Digest Arrives April 22
- Beware of Voice Phishing Targeting Salesforce UsersPublished April 16, 2025 Recently, Salesforce reported a new scam in which attackers call people directly, pretending to be IT…Continue Reading Beware of Voice Phishing Targeting Salesforce Users
- Unwanted Programs Spread Through Compromised WebsitesPublished April 16, 2025 Cyber Threat Intelligence (CTI) has seen a recent uptick in attackers spreading Potentially Unwanted Programs (PUPs) using legitimate…Continue Reading Unwanted Programs Spread Through Compromised Websites