
ITS Mission
Information Technology Services is committed to delivering innovative, sustainable, and people-centric technology solutions.
ITS Themes & Strategic Priorities
ITS is focused on six themes to enhance capabilities and gain valuable customer insights, bringing the team together with a shared vision and clear priorities for success. Each theme is supported by priorities that guide our efforts and focus areas.
Our People at Heart
We foster, recognize, and celebrate our talent, enabled by a culture of empowerment, effective leadership, and talent practices.
Priorities:
- Foster an empowering and engaging workplace in ITS.
- Build strong leadership for future-ready ITS strategy.
Customers Front & Center
We aim to understand and collaborate with our technology’s users to align their needs with the university’s mission.
Priorities:
- Emphasize user involvement in product and service lifecycle.
- Align ITS with USC goals through strategic customer collaboration.
Technology for the Future
We drive USC’s technology lifecycle to create sustainable value for the next generation of IT through our people, processes, and solutions.
Priorities:
- Foster innovation and emerging technology.
- Enhance technology management through enterprise technology architecture.
Lean into our Central Role
We capitalize on our role as a technology hub and build partnerships across USC to create a broad technological advantage.
Priorities:
- Develop scalable and sustainable technology solutions.
- Align ITS initiatives with USC goals.
Focus on Value & Excellence
We focus on creating sustainable value for USC while defining and efficiently achieving excellence in the services we provide.
Priorities:
- Promote financial diligence for efficient information technology.
- Drive excellence through continuous improvement and empowerment.
Clear Direction
We maintain and follow a comprehensive and dynamic strategy that aligns our leadership, staff, and partners to realize shared goals.
Priorities:
- Execute a dynamic strategy to achieve ITS goals.
- Align operating model and organizational structure.
News
- Meet Livi: New Chatbot Offers Instant Mailing List HelpUSC Information Technology Services (ITS) has launched Livi, a self-service chatbot that is now available on the Listserv mailing list…Continue Reading Meet Livi: New Chatbot Offers Instant Mailing List Help
- Celebrating Progress: The ITS 2024 Year in ReviewReflecting on a Year of AchievementUSC’s Information Technology Services (ITS) is proud to share the 2024 Year in Review, a…Continue Reading Celebrating Progress: The ITS 2024 Year in Review
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- Reminder: DMARC Email Protocols to be Implemented May 21🚨 Do you use a third-party to send emails? If so, take action NOW!🚨 USC is implementing stronger email authentication (DMARC)…Continue Reading Reminder: DMARC Email Protocols to be Implemented May 21
- Add a Secondary Email to Speed Up NetID RecoveryBefore heading out for the summer, take two minutes to add a secondary email address to your account profile. This…Continue Reading Add a Secondary Email to Speed Up NetID Recovery