Five9 E911 refers to the Enhanced 911 (E911) emergency calling service integrated into Five9, a cloud-based contact center platform. E911 is a system designed to automatically provide emergency responders with critical information about a 911 call, such as the caller’s location, callback number, and sometimes additional details.

Features:

• Caller Location Identification: When a 911 call is made, the system routes the call to the nearest Public Safety Answering Point (PSAP) based on the caller’s actual or registered location.
• Dynamic Location Updates: For remote or hybrid workforces, users can update their physical address dynamically, ensuring accurate location information is passed to emergency services.

Eligibility

Five9 administrators, faculty, staff, and students who are Five9 users at USC.

Helpful Links

• To login as an agent, supervisor and to access all Five9 related applications please use the following SSO link.
• Access Five9 and sign in with your SSO credentials on the Five9 website. 
• Click below for instructions for MyE911:
  • MyE911 Installation Job Aid (Windows)
  • MyE911 Installation Job Aid (Mac)
  • Five9 Calling 911
  • Five9 MyE911 FAQs

ITS Support 

• The ITS Service Desk provides support to the USC community 24 hours a day, 365 days a year. 
• Call (213) 740-5555 and choose option 2 to receive assistance. Please note that some requests may require a government ID for user verification.
• Report an Issue on the ITS Service Portal.
• Search for information on the ITS Service Portal.