Add a Secondary Email to Speed Up NetID Recovery

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Before heading out for the summer, take two minutes to add a secondary email address to your account profile. This simple step can help speed up the NetID password reset process if you get locked out, getting you back into your USC accounts and resources faster.

Adding a secondary email takes just a couple of minutes. To update your information, visit:
👉 https://netid.usc.edu/account_services/set_secondary

This proactive measure helps keep your account secure and ensures you’re never far from your USC digital tools.

ITS Support 

  • The ITS Service Desk provides support to the USC community 24 hours a day, 365 days a year. 
  • Call (213) 740-5555 and choose option 2 to receive assistance. Please note that some requests may require a government ID for user verification.
  • Report an Issue on the ITS Service Portal.
  • Search for information on the ITS Service Portal.