Student Services

USC’s Information Technology Services (ITS) provides a variety of services to support students in their learning, research, and other activities. This page will give you an overview of these services.

Getting Started

Before activating your USC NetID account, you must be registered for classes or have paid your tuition deposit and certified that you will be attending USC. You also must agree to observe the university’s computing policies, which are available at cio.usc.edu/policies.

USC expects members of its community to familiarize themselves with copyright laws as they pertain to the educational environment. You can find a copy of the annual copyright compliance letter that is sent to all students at cio.usc.edu/copyright/letter, along with links to other important information about illegal file sharing.

When you are ready to activate your USC NetID account, go to the USC NetID Account Services website.

Username and Password

ITS assigns all users a unique username based on their name. It is important that you create a secure password for your USC account. Please see the About Your USC Password page for information on creating a secure, or strong, password.

To protect your computing account and the university computer system, ITS recommends that you visit the USC NetID Account Services website to change your password every year.

Email

As a USC student, you receive a special Gmail account that allows you to use your @usc.edu email address. This account gives you unlimited online storage space and provides access to Google’s online word processing and spreadsheet programs, sharable calendars, and more. See itservices.usc.edu/google for more information on Google Apps at USC.

The USC Network

You can connect to the USC network wirelessly or through ResNet.

Go to the Computer Registration page to learn about registering your personal computer or mobile device for the USC network.

Wireless

USC provides two wireless networks, an encrypted, high-speed network for USC account holders, along with an open wireless network for guests. For information about connecting to the wireless networks, see itservices.usc.edu/wireless.

ResNet

All the rooms in USC residence halls are connected to ResNet, a high-speed wired computer network. More information can be found at itservices.usc.edu/resnet.

Blackboard

Blackboard (blackboard.usc.edu) is the online learning management system used by USC instructors to provide you with digital copies of syllabi, course notes, handouts, media files, website links, and hosted discussion forums.

Blackboard allows you to upload assignments, take quizzes, communicate with classmates, and track your grades and progress in your classes. A mobile version of Blackboard, Blackboard Mobile Learn, is also available to provide USC instructors and students access to their Blackboard course information directly from their smartphones and tablets.

MyUSC

MyUSC, the university’s portal, is available at http://my.usc.edu. It provides personalized and customizable gateway pages to access to various USC online services such as OASIS, Blackboard, and Workday, using USC’s single sign-on system.

Lynda.com

As a USC student, you receive access to lynda.com, an online training provider offering more than 2,380 courses on a broad range of computing and technology topics, including Google Apps, Blackboard, Adobe products, Microsoft Office, web design and development, audio/video production, computer programming, and mobile devices. For access, visit itservices.usc.edu/lynda.

USC Computing Centers

Stop by one of USC’s computing centers for access to technology-enhanced collaborative spaces, computers, wireless networking, and wireless printing. Centers are located at Waite Phillips Hall of Education (WPH B34), King Olympic Hall (KOH 206), and the Ahmanson Information Commons at Leavey Library (LVL Lower Level). Laptop loans are available to registered students.

Visit itservices.usc.edu/spaces/computingcenters for details.

Alerts and Documentation

You can find computing alerts and announcements on the ITS homepage at itservices.usc.edu. The ITS website also contains documentation on connecting to the USC network and using supported software programs.

Antivirus and Computing Security

All USC students, faculty, and staff should visit software.usc.edu to download free antivirus software for their computing devices.

Visit itservices.usc.edu/security/tips for information on keeping your computing devices secure. Visit the ITS Security Blog for information on current security issues, such as phishing attempts.

Illegal File Sharing

ITS provides a variety of resources to help students understand copyright issues related to digital media and file-sharing technologies, along with the risks of illegal file sharing.

See cio.usc.edu/policies/copyright for more information.

Getting Help

For help with network connectivity and software, please contact the ITS Customer Support Center by emailing or calling 213-740-5555. Walk-in support is available in Leavey Library’s Information Commons, on the lower level. See the Contact ITS page for more information.