Contact ITS

The ITS Customer Support Center (CSC) provides support to the USC community for connecting to the USC Network and using supported applications.

For desktop support, individuals should consult the list of local IT contacts.

ITS Service Center Cart

The ITS Service Center Cart provides mobile walk-up support to the USC community for connecting to USC wireless networks and using supported applications. For information on cart hours and locations, see the ITS Service Center Cart website.

IT Support Blog

For self-help on topics that are not already covered in the ITS documentation on this website, see the CSC’s IT Support blog.

Telephone Support


Email Support

Hours for Telephone and Email Support

Monday – Thursday: 8:00 a.m. – 7:00 p.m.
Friday: 8:00 a.m. – 5:00 p.m.
Saturday – Sunday: 1:00 p.m. – 5:00 p.m.

Walk-In Support

The CSC walk-in support office is located in the Ahmanson Information Commons at Leavey Library, Lower Level.

Hours for Walk-In Support

Monday – Friday: 9:00 a.m. – 5:00 p.m.

The ITS Customer Support Center is closed on university holidays. To view the academic calendar, see

ITS Operations Center (OC)

The ITS Operations Center is staffed 24 hours per day, 7 days per week. They can be reached at 213-740-5555. Please contact them for network outages or other urgent problems that occur outside of the CSC’s business hours.

USC Computing Centers

Locations and Hours

Computing Recommendations for USC Faculty and Staff

Hardware and software recommendations as of fall 2014

ITS Customer Feedback

If you would like to provide feedback to the Customer Support Center, please fill out the ITS Customer Feedback Form.