Contact ITS

The ITS Customer Support Center (CSC) provides support to the USC community for connecting to the USC Network and using supported applications.

For desktop support, individuals should consult the list of local IT contacts.

IT Support Blog

For self-help on topics that are not already covered in the ITS documentation on this website, see the CSC’s IT Support blog.

Telephone Support

213-740-5555

Email Support

Fall Semester Hours for Telephone and Email Support

Monday – Thursday: 8:00 a.m. – 7:00 p.m.
Friday: 8:00 a.m. – 5:00 p.m.
Saturday – Sunday: 1:00 p.m. – 5:00 p.m.

Winter Break Hours for Telephone and Email Support
(Effective 12/18/14 – 12/24/14 and 1/5/15 – 1/7/15)

Monday – Friday: 8:00 a.m. – 5:00 p.m.
Saturday – Sunday: Closed

Walk-In Support

The CSC walk-in support office is located in the Ahmanson Information Commons at Leavey Library, Lower Level.

Fall Semester Hours for Walk-In Support

Monday – Thursday: 9:00 a.m. – 7:00 p.m.
Friday: 9:00 a.m. – 5:00 p.m.
Saturday – Sunday: Closed

Winter Break Hours for Walk-In Support
(Effective 12/18/14 – 12/24/14 and 1/5/15 – 1/7/15)

Monday – Friday: 9:00 a.m. – 5:00 p.m.
Saturday – Sunday: Closed

The ITS Customer Support Center is closed on university holidays. To view the academic calendar, see http://academics.usc.edu/calendar.

The ITS Operations Center (ITS OC)

The ITS Operations Center is staffed 24 hours per day, 7 days per week. They can be reached at 213-740-5555. Please contact them for network outages or other urgent problems that occur outside of the CSC’s business hours.

USC Computing Centers

Locations and Hours

ITS Customer Feedback

If you would like to provide feedback to the Customer Support Center, please fill out the ITS Customer Feedback Form.