Learning Environment Support & Help
Monday – Friday (7:00 a.m.- 11:00 p.m.)
Saturday – Sunday (8:00 a.m.- 5:00 p.m.)
Training on Remote and Hybrid Teaching
Classroom Technology “One-Sheeter”– download Classroom Tech One-Sheeter.
Virtual Training Recording– please email firstname.lastname@example.org with the subject “Virtual Training Recording” for access to the video.
Reserve a Hybrid Classroom Training Slot *Please note all August slots are full, availability starts in September
Remote Teaching Resources: For faculty, the links below offer some resources to help make the transition to online classes as seamless as possible.
- Course Continuity Training: keepteaching.usc.edu
- Blackboard Help: keepteaching.usc.edu/tools/blackboard
The Digital Campus is a “one-stop-shop” connecting you with the tools and systems you need for instruction, learning, engagement, collaboration, and support, whether you are learning on campus or from a distance.
- Zoom Rooms: Learn how to use on-campus Zoom rooms to help enhance online instruction
PC Long-term rental: To start an extended laptop rental please email Student Basic Needs at https://studentbasicneeds.usc.edu/resources/technology-assistance/
Mac laptops will NOT be available for long-term rental. You can reserve a Mac laptop for short-term (8-24hrs) rentals in the basement of Leavy Library. Email email@example.com for Mac short-term rentals.
For Zoom Training, please visit itservices.usc.edu/zoom/training.
For immediate help with Zoom or classroom support, please use the link below for live virtual assistance.
VPN: Have questions about your VPN? Click the link below for some great resources to help you:
Virtual Desktop: ITS offers a virtual desktop interface (VDI) to current USC faculty, staff, and students to access USC licensed software packages. If you need to access the software using any computer or mobile device, click the link below.
Available in Leavy Library.
USC Information Technology Services (ITS) and its Learning Environments group support the audiovisual technology in 192 general-assignment classrooms, 23 auditoria, and 3 ITS-managed computing centers, including 4 instructional computer classrooms within those computing centers.
The list of compatible devices will let you know if your device will work with our AV equipment, and whether you might need an adapter to connect.
Learning Environments supports faculty members needing assistance in the use of audiovisual equipment in their classrooms. Contact ITS Learning Environments Support.