This page lists all the items that USC faculty, staff, and students may request through ServiceNow, ITS’s customer service ticketing system. A USC NetID account is required to access these forms. If you do not see the service you wish to request in the lists below, please email consult@usc.edu.

If you need to report an issue with any of the services listed here, go to the Report an Issue page on the ITS Service Portal.

For full service pages for these services, see the Services menu at itservices.usc.edu.

FACULTY AND STAFF SERVICES

Accounts and Access

• • • Organizational and Specialty Accounts

Educational Technology

• • • Blackboard Consulting, Training, and Demonstrations
    • Blackboard Data Integration
    • Blackboard – Restore Archived Course
    • Blackboard Templates
    • Classroom Equipment Request
    • Learning Environments Software Request
    • Learning Space Design
    • Request for Technology Orientation

Email and Collaboration

• • • Calendar Request
    • MyMailLists

Information Security

• • • Architecture and Design Consultation
    • Certificate Authority
    • Create Nexpose Site
    • Forensic Investigation – Systems
    • Nexpose Vulnerability Scan Reports
    • Penetration Testing
    • Risk Assessment
    • Vulnerability Assessment

Networks and Voice

• • • Apple TV Configuration
    • Communication Services Request (CSR)
    • Fiber Lease
    • Link Aggregation Groups
    • Multiple MAC Exceptions
    • New Wireless Access Point
    • Off-Campus Data Circuits
    • Request a Private Local Area Network (LAN)
    • Request for Network Engineering Consultation
    • Request for Telecommunications Infrastructure Consultation
    • VLAN Port Change

Research Computing

• • • Advanced Research Computing Inquiries

Servers, Backup, Storage, and Colocation

• • • Colocation Services for USC Faculty, Staff, and Departments
    • USC Digital Repository

Web Publishing

• • Request a URL (DNS Alias Request)
  • Website Request

STUDENT SERVICES

Accounts and Access

• • • Organizational and Specialty Accounts

Educational Technology

• • • Classroom Equipment Request
    • Request for Technology Orientation

Email and Collaboration

• • • MyMailLists

Information Security

• • • Penetration Testing
    • Risk Assessment

Networks and Voice

• • • Special Handling Request for Static Address Registration

Research Computing

• • Advanced Research Computing Inquiries