This page lists all the items that USC faculty, staff, and students may request through ServiceNow, ITS’s customer service ticketing system. A USC NetID account is required to access these forms. If you do not see the service you wish to request in the lists below, please email consult@usc.edu.

If you need to submit requests or report issues with any services listed here, Open a Support Ticket on the ITS Service Portal.

For full-service pages for these services, see the Services menu at itservices.usc.edu.

FACULTY AND STAFF SERVICES

Accounts and Access

• • • Organizational and Specialty Accounts

Educational Technology

• • • Blackboard Third-Party Tool Integrations
    • Classroom Equipment Request
    • Classroom Software Request
    • Learning Space Design
    • Classroom Technology Orientation

Email and Collaboration

• • • Calendar Request
    • MyMailLists

Information Security

• • • Architecture and Design Consultation
    • Certificate Authority
    • Create Nexpose Site
    • Forensic Investigation – Systems
    • Vulnerability Scan and Reports
    • Penetration Testing
    • Risk Assessment
    • Vulnerability Assessment

Networks and Voice

• • • Apple TV Configuration
    • Communication Services Request (CSR)
    • Fiber Lease
    • Multiple MAC Exceptions
    • Request a Private Local Area Network (LAN)
    • Request for Network Engineering Consultation
    • Request for Telecommunications Infrastructure Consultation
    • VLAN Port Change

Research Computing

• • • Advanced Research Computing Inquiries

Servers, Backup, Storage, and Colocation

• • • Colocation Services for USC Faculty, Staff, and Departments

Web Publishing

• • Request a URL (DNS Alias Request)
  • Website Request

STUDENT SERVICES

Accounts and Access

• • • Organizational and Specialty Accounts

Educational Technology

• • • Classroom Equipment Request
    • Request for Technology Orientation

Email and Collaboration

• • • MyMailLists

Information Security

• • • Penetration Testing
    • Risk Assessment

Networks and Voice

• • • Special Handling Request for Static Address Registration

Research Computing

• • Advanced Research Computing Inquiries