Telephone Set Maintenance

When a department or unit purchases a telephone set from ITS, they must choose either to maintain their own telephone set or to have ITS provide telephone support.

To opt into the ITS-maintained telephone set maintenance plan, fill out the Telephone Set Maintenance form and return it to the ITS Communications Services Group in CAL 319, MC 2812, or fax it to 213-740-7254. Opting into telephone set maintenance can only be done at time of purchase.

Listed below are the types of telephone support, their cost per year, and the services provided.

ITS-maintained Telephone Support

Departments and units opting to retain ITS to maintain their multi-button digital telephone sets will be billed an annual fee per digital telephone set as outlined below. Analog sets are not included or supported under this option. The annual fee includes necessary repair or replacement of the multi-button telephone set. Support services are available between 8:00 a.m.-5:00 p.m., Monday through Friday; weekends and holidays are excluded.

Telephone Set Annual Fee
20-button $48.00 per Digital Telephone Set
50-button $60.00 per Digital Telephone Set

Assumptions under this option include:

  • There will be an $11 fee charged for each feature change, move, or add-on requested by the customer
  • Analog telephone sets are excluded from this agreement

Opting in to telephone set maintenance can only be done at the time of purchasing the telephone set. Opting out can be done at any time. Departments that decide to switch to department-maintained telephone support will be responsible for the costs associated with maintaining and supporting their own telephone services.

Department-maintained Telephone Support

Departments that choose to maintain their own telephone sets are responsible for ensuring that the telephone sets are compatible with the current university telephone service and adhering to ITS’s guidelines and standards of interoperability. University telephone service is delivered in two forms: analog and digital. Not all digital phones are compatible with USC’s telephone service. Digital telephone sets are unique to each telephone vendor service and thus require power, labeling, programming, and matching feature sets to the telephone switch.

Assumptions under this option include:

  • There will be an $11 fee charged for each feature change, move, or add-on requested by the customer
  • Departments assume responsibility for all analog and digital telephone set repair and replacement as well as for ensuring that telephone sets are compatible with the university telephone service
  • Departments may request that ITS repair their phone sets. ITS phone repairs will be billed at the posted hourly rates for service as well as materials costs associated with repairing the telephone set
  • If an ITS technician is dispatched on a customer-initiated telephone line troubleshooting call and it is determined that the telephone set is the problem, the department may be charged $75 per hour, with a two-hour minimum charge

Opting in to telephone set maintenance can only be done at the time of purchasing the telephone set. Departments that decide to return to ITS-maintained telephone support may incur costs associated with meeting ITS’s telephone set requirements.

To opt out of the ITS-maintained telephone set maintenance plan, fill out the Telephone Set Maintenance form.

NOTE: If you choose to opt out of the ITS-maintained telephone set maintenance plan, you will not be able to opt in again until a new telephone set is purchased.