Creating Top-Level Personal Folders in Outlook 2016 (Win and Mac)

To store select messages beyond the 16-month retention limit per the university’s email policy, you may create personal folders in your Outlook email client. These folders, and their contents, will then appear on every computer and device on which you have your USC Office 365 account set up.

To create a new top-level personal folder in the Outlook 2016 email client (Win and Mac):

  1. Open Outlook.
  2. From the Mail tab, right-click your account name.
    NOTE: Your account name may vary, depending on what you entered under Account Description when you set up Outlook.
  3. accountname

  4. From the drop-down menu that appears, click New Folder
  5. Type a name for the new folder.
  6. Press Enter.

Moving Documents to Top-Level Personal Folders

Once you have created top-level personal folders in Outlook, you can move messages from your account’s default folders to your personal folders by clicking the message and dragging it to the personal folder of your choice.

Additional Information

If you would like information on creating top-level personal folders in the Outlook Web App (OWA), see

For additional information on managing your email, visit