Per the university’s employee email policy, email messages stored in default system folders are subject to a 16-month retention policy. You may use top-level personal folders to store select messages beyond the 16-month limit.
- For information on the difference between default and top-level personal email folders, see itservices.usc.edu/office365/folders/default-vs-personal.
- For information on creating top-level personal folders in the Outlook Web App (OWA), see itservices.usc.edu/office365/folders/owa.
- For information on creating top-level personal folders in Outlook (Win and Mac), see itservices.usc.edu/office365/folders/outlook.
- For how-to videos on creating folders and managing your email, see itservices.usc.edu/office365/folders/videos.
For answers to frequently asked questions regarding this policy, see itservices.usc.edu/email-policy-faq.
If you need assistance with creating and managing email folders in Microsoft Office 365 (or, if applicable, your school’s or unit’s local email system), please contact your school’s or unit’s IT support staff. To find your school or unit’s IT staff, visit itservices.usc.edu/contact/school-list. You may also contact the ITS Customer Support Center at 213-740-5555 or firstname.lastname@example.org.