In 2019, to meet the demands of the ever-evolving curriculum, ITS embarked on an initiative to transform audio-visual (AV) technology across the university’s classrooms. The LE team looked for new ways to better serve our students, faculty and staff and to improve the ways we teach and learn. The project included migrating legacy classroom systems to cloud internet protocol and software-defined AV architecture to improve accessibility, safety and sustainability. The LE team has been working tirelessly to update the AV systems in USC’s 250 learning spaces to Zoom-enabled hybrid classrooms. All USC classrooms will provide touchless, voice-controlled and high-quality AV capabilities to conduct lectures by the start of the fall semester.
“ITS’ goal is to make the Zoom rooms intuitive and easy to use for faculty and students. The LE team has been integrating an extensive hypercare program – a customer-centered support plan implemented during a critical period in a project’s lifecycle – to train faculty on how to use the new system before they conduct their lectures in the classroom. The LE team is also consulting other USC departments for the Project Restart transition back to campus for the 2020-2021 academic year,” said Joe Way, Director, Learning Environments.
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