Home Phone, Internet and Mobile Service Outages

To get us through these challenging times, we have provided a list of home internet and mobile service providers. This page provides outage and planned maintenance information for the major providers serving the city of Los Angeles and surrounding areas.

Please be aware that provider support numbers are experiencing extremely high call volume due to COVID-19 issues. ITS suggests using the chat functionality on provider websites as a quicker way to receive support.

If you are experiencing issues affecting your ability to use Zoom, Blackboard or other online applications, please check with family members to ensure that no one else in the residence is using applications that use high amounts of Internet bandwidth. These applications include Netflix, Xbox video games (Fortnite, etc.), or other streaming applications.

This page will continually be updated to provide the latest available information.

Home Internet/Phone/Mobile Outages/Planned Maintenance
(as of 8:00 a.m. on Thursday, December 17)

 

Internet Service Provider Service Type Common Customer Service Issues Network Status Planned Maintenance
AT&T Broadband,
Wireless
Video conference latency, voice cross-talk. Pockets of announced outages in Los Angeles County 
Affecting Los Angeles, Burbank, Glendale, Santa Monica, El Monte, Inglewood, Whittier, Torrance, and Lakewood
No announced/planned maintenance
Verizon Broadband, Wireless Video conference latency, voice cross-talk. Pockets of announced outages in Los Angeles County
Affecting Los Angeles, El Monte, Santa Monica, Downey, Compton, Lakewood and Long Beach
No announced/planned maintenance
Spectrum Cable Cable Broadband Video conference latency, voice cross-talk. Pockets of announced outages in Los Angeles County
Affecting Los Angeles, Pasadena, Santa Monica, El Monte, Inglewood, and Whittier
No announced/planned maintenance
Frontier Cable Cable Broadband Video conference latency, voice cross-talk. Pockets of announced outages in Los Angeles County
Affecting Los Angeles, Glendale, , Santa Monica, Inglewood, Hawthorne, Torrance, Lakewood, Downey, Norwalk, El Monte, Rancho Palos Verdes, and Long Beach
No announced/planned maintenance
Zayo Broadband Video conference latency No announced network outages No announced/planned maintenance
Centurylink Broadband Video conference latency No announced network outages No announced/planned maintenance
GeoLinks Broadband Video conference latency No announced network outages No announced/planned maintenance