USC faculty and staff may request USC voicemail for their campus desk phone.
- Personal, away, or system greetings
- Calling party information (if available)
- Message forwarding
- Advanced user options
Voicemail is available to all benefits-eligible employees under the Technology Connection Charge (TCC).
To sign up for voicemail services, submit a request via a Communication Service Request (CSR) (USC Login Required).
Introducing Microsoft Exchange Unified Messaging (EUM)
All USC voicemail customers now have the option to receive their voicemail through Microsoft Exchange Unified Messaging (EUM). EUM provides users with the ability to access and manage their voicemail through their desk phones, mobile phones, Outlook inboxes, or the Outlook Web App (OWA). For more information on EUM, see itservices.usc.edu/eum.
Locating Your Voicemail Access Number
You will need to locate your 5-digit voicemail access number to access your voicemail. Your voicemail access number is located in the Welcome to Exchange Unified Messaging document or the Fast Start Instructions document that was sent to you via email after you signed up for voicemail services.
Setting Up Your Mailbox
You will need to complete a brief setup process the first time you access your mailbox.
- From your campus telephone, dial your 5-digit voicemail access number.
- When prompted for your security code, enter “TROJAN” (876526) or the Personal Identification Number (PIN) provided in the Welcome to Exchange Unified Messaging email.
- The system will prompt you to change your security code. You cannot use simple codes such as 123456 or 111111.
- You will be prompted to record your name for the mailbox.
- After recording your name, you will be prompted to record a greeting for callers.
Locating Your How-To Guide
Based on your voicemail access number, you will need to download your how-to guide. Please click your internal access number to download your how-to guide.
|Internal Access Number||External Access Number||Campus Location||Fast Start Instructions|
|1-1000||213-821-1000||University Park and Health Science Campuses||Fast Start Instructions|
|1-8000||213-821-8000||University Park and Health Science Campuses||Fast Start Instructions|
|0-5600||213-740-5600||University Park and Health Science Campuses||Fast Start Instructions|
|1-9000||213-821-9000||University Park Campus, Health Science Campus, and Off-Campus Locations||Fast Start Instructions|
|4-5400||323-224-5400||Health Science Campus Off Campus||Fast Start Instructions|
|3-5300||213-743-5300||University Park Campus Off Campus||Fast Start Instructions|
To arrange for voicemail training, submit a request via a Communication Service Request (CSR) (USC Login Required).
For additional assistance with voicemail, please contact the ITS Customer Support Center.
ITS provides USC on campus schools and departments with basic voice mailbox services as part of the Technology Connection Charge (TCC).