ServiceNow is the request and issue tracking system used by ITS to provide customer support.
Features
- Instance-based implementation.
- Easily track assets and requests.
- The improved operational tracking helps to track the operations performed.
- Confidentiality and integrity of data.
Eligibility
- Available to all current USC faculty, staff, and students.
Pricing
- ServiceNow is a free service.
Helpful Links
- Visit the ITS Service Portal.
ITS Support
- The ITS Service Desk provides support to the USC community 24 hours a day, 365 days a year.
- Call (213) 740-5555 and choose option 2 to receive assistance.
- Report an Issue on the ITS Service Portal.
- Search for information on the ITS Service Portal.
- Email consult@usc.edu for support from Monday to Friday, 8 am to 6 pm.