Customer Support Center

The ITS Customer Support Center provides support to the USC community for connecting to the USC Network and using supported applications. According to its statistics, the CSC, on average, answers calls on the first ring and resolves most issues in less than five minutes.

For desktop support, individuals should consult the list of local IT contacts.

Walk-in Support

Leavey Library Lower Commons
Appointments are highly recommended.
Monday – Friday: 9:00 a.m. – 5:00 p.m.
Saturday – Sunday: Closed

Telephone Support

213-740-5555

Email Support

Fall and Spring Hours

Monday – Thursday: 8:30 a.m. – 7:00 p.m.
Friday: 8:30 a.m. – 5:00 p.m.
Saturday – Sunday: 1:00 p.m. – 5:00 p.m.

Summer Hours

Monday – Friday: 8:30 a.m. – 5:00 p.m.

The Customer Support Center is closed on university holidays. To view the academic calendar, see http://academics.usc.edu/calendar.

The Network Operations Center (NOC)

The NOC is staffed 24 hours per day, 7 days per week. They can be reached at 213-740-5555. Please contact them for network outages or other urgent problems that occur outside of the CSC’s business hours.